Employment Type

Permanent

Closing Date

17 July 2025 11:59pm

Job Title

Program Manager

Job Summary

Job Description

Who We Are
We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

Focus of the Role
You thrive on applying analytical thinking to anticipate and resolve complex issues and drive solution development. You secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Other exciting applicable country-specific benefits to be shared as you progress

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

Leverage deep technical domain skills and expertise to conduct technical impact and gap analysis, design, and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.
Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers, and solution owners, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.
Apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting, and closing of gaps in acceptance and feasibility.
Work with the team and technical product owners to break down work into epics, features, and stories, and specify acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work.
Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.
Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning.
Synthesise and share knowledge of emerging technology trends, innovations, and disruptions, preparing tailored analyses to define and deliver reusable components and capabilities.
Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.

About You

Telco industry experience is highly desirable.
Knowledge and experience in Operations Support Systems (OSS) / Business Support Systems (BSS) is highly desirable.
Knowledge of business processes in telco / eTOM is highly desirable.
Experience in the customer order and fulfillment domain, customer data management domain, or billing/charging and payments domain is highly desirable.
SQL skills are highly desirable.
Exposure to AWS, microservices, Java Spring Boot, Hadoop, or PowerBI is nice-to-have.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

Telstra International Limited

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