Office Manager, Clerk Grade 5/6 at Drug Court, based at Parramatta and Downing Centre - Ongoing Full-Time
About us
Legal Aid NSW helps people experiencing disadvantage with their legal problems. We can help people with criminal, family and civil law issues. We give legal advice, represent people at courts and tribunals and provide family dispute resolution. Assistance is available over the telephone or at one of our 28 offices.
About the Role
This newly created role will support the administrative running of the statewide Drug Courts. Specifically managing both the Parramatta Drug Court and Central Sydney Drug Court teams and function. Create and manage a community of practice across the four statewide Drug Courts in relation to administrative best practice. Support and advise the Solicitor-In-Charge (SIC) and Senior Practice leaders in operational matters to ensure the effective delivery of client services. Manage and coordinate the administration team in both Parramatta and Central Sydney offices to ensure client service activities are resourced and achieved.
About you
You will have demonstrated leadership and managerial experience to be a confident, reliable and trustworthy leader of a team. You are a self-motivated individual who has excellent written and verbal communication skills, with a focus on customer service and customer satisfaction. You will have strong organisational skills, with meticulous attention to details to be able to think creatively and develop innovative solutions.
You will be an experienced and skilled individual who is able to perform both independently and as part of a team environment. You will have the ability to build and grow strong relationships with internal and external key stakeholders, ensuring the needs and expectations have been met.
We may create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need a reasonable adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at
erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
- be willing to do a Criminal Record Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
- You MUST submit your application online through www.iworkfor.nsw.gov.au. Any late application or application by email will NOT be accepted.
- Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.
Applicants are requested to attach:
- current resume / curriculum vitae (CV) (maximum 5 pages)
- cover letter (maximum 2 pages) responding to the following two questions:
1. What interpersonal, communication and leadership skills would you draw upon to promote a healthy, high-functioning team environment?
2. Outline your experience in guiding, mentoring and motivating staff.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact: Fiona.Glenton@legalaid.nsw.gov.au
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW
