· Ongoing Full Time – 35 hours per week
· Clerk Grade 5/6 (between $93,295 - $102,941 plus super and annual leave)
· Location – Sydney CBD (Haymarket)
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
You will provide assistance, information and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners. Actions desktop calls escalated by ICT Service Desk Officers either remotely or through site visits and in-person support, and liaises with other support providers as required.
About you
We are looking for a highly motivated, experienced individual to provide desktop and endpoint support services. You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, manage and prioritise your workload.
This position is ideal for a friendly, bright personality with exemplary Service Desk experience and desktop skills. You have the motivation and drive to succeed, professional, calm under pressure, resilient in the face of challenges and someone who is happy, excited and passionate about what they do and want the opportunity for further challenges.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
· You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
· be willing to do a Criminal Record Check
· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
· be willing to travel on occasion to site locations within Greater Sydney, regional and remote NSW
How to apply
You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:
1. What is your experience with common problems experienced and solutions for laptops that are used frequently in varying network and connected states?
2. With a mobile workforce, what are the important considerations in delivering reliable and relevant ICT services?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Melanie Northcott on (02) 9219 5978 or email:
melanie.northcott@legalaid.nsw.gov.au.
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW