External Global Billing Officer (Fresh Graduates Welcome!)

Toll Global Forwarding (Malaysia) Sdn. Bhd. • Full-time • MY Penang 114 & 114A Pesara Kampung Jawa Phase IIBayan Lepas Industrial Estate, Malaysia • 2w ago

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Elevate Your Career as an External Global Billing Coordinator

Are you a detail-oriented and proactive individual with a passion for ensuring financial accuracy in a dynamic global environment? Do you thrive in a fast-paced setting where your contributions directly impact cash flow and customer satisfaction? If so, Toll welcome you to join our high-performing team as an External Global Billing Officer.

In this role, you will be instrumental in the timely and accurate processing of global invoices, contributing directly to our financial health and strengthening our relationships with valued customers worldwide. You will be empowered to take ownership of your workload, collaborate seamlessly with international teams, and drive solutions to ensure efficient billing operations.

Your Key Responsibilities Will Include:

Driving Billing Excellence: Efficiently generate and process global invoices with meticulous attention to detail and adherence to key performance indicators (KPIs), directly contributing to improved cash flow and enhanced customer satisfaction.
Ensuring Rate Accuracy: Rigorously verify rates for all invoices, safeguarding invoice integrity, minimizing customer disputes and rejections, and ensuring revenue assurance and end-to-end profitability.
Managing Peak Season Surcharges: Accurately calculate and process Peak Season Surcharges based on specific country/region/port pair thresholds, including necessary invoicing and approvals.
Resolving Billing Inquiries: Proactively and effectively address queries and resolve disputes from both customers and internal branches, ensuring timely and satisfactory outcomes.
Fostering Strong Communication: Maintain high-quality communication with customers, global Toll branches, and senior management, taking initiative to swiftly overcome challenges and meet urgent requirements, deadlines, and special requests.
Collaborative Workflow Management: Independently plan and prioritize your workload while collaborating effectively within a high-functioning team to coordinate with internal and external stakeholders, ensuring the seamless daily processing of global invoicing.

What You'll Need to Succeed:

Having a Diploma/Bachelor Degree in a relevant field or equivalent qualification. Fresh graduates are welcome to apply.
Exceptional communication and interpersonal skills, enabling you to build strong relationships across diverse cultures and teams.
A meticulous approach to your work with a demonstrated ability to thrive and deliver accurate results under tight deadlines.
Intermediate proficiency in Microsoft Word and Excel.
Prior experience in freight forwarding, invoicing or costing is a plus. Familiarity with CW1 or oracle system would be value add.
Fluency in English to effectively communicate with our global partners and customers. Mandarin proficiency will be valuable.
Flexibility to provide occasional support during public holidays or when there's a specific business need.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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