Client Administration Officer – Residential – Full time, fixed-term contract role until August 2025 – Unanderra Office 5 days a week.
- Supportive and inclusive team situated in Unanderra
- Make a real difference in the lives of others every day!
- Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay
About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.
Role Purpose
The Client Administration officer will be a part of the Finance Functional Division. You will be responsible for providing a central point of contact for the recording of client events within the Finance System and account related enquiries and follow up for the Ageing group of Services.
This role is focused on assisting Ageing Clients with follow-through to resolution on queries, as well as processing data entry and collaborating with internal teams.
Key Responsibilities
- Liaise and collaborate with internal stakeholders to ensure timely updates to the system
- Process data entry of the client events into the finance system and other related programs as well as related activities
- Undertake client data verification activity and checks using both formal and informal means
- Answer client fee account enquiries and action follow ups to clients as required
- Record notes and attach documents against client records
- Support creation of client contracts and execution of same as well as general client debtor management, fee account refunds and lump sum payments and refunds
- Assist in housekeeping activity for effective database management of the Finance System
Qualifications and Experience
Ideally, you will bring proven experience in an administrative role, with a background in the Aged Care sector being highly regarded. Given the client-facing nature of this position, exceptional communication skills are a must. Attention to detail is also essential to ensure the highest standards of service and professionalism.
- Prior Administrative experience, with a background in the Aged Care sector being highly regarded
- An understanding of what defines effective, positive customer service, coupled with the ability to consistently deliver this high standard of care, with Phone calls, emails and letter writing.
- Data entry skills - High level of attention to detail and orientation towards quality in written documentation and record-keeping
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport – Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
For all questions, please don't hesitate to contact Fabio Ioviero via email at [email protected]
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
