Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Be the reason someone gets to keep their home."
We’re looking for someone exceptional. Someone with heart, grit, and a commitment to walk alongside people on the edge of homelessness – or already experiencing it – and change their trajectory. If that sounds like you, keep reading.
About the Role
As a Case Manager, you will be the lifeline for individuals and families at immediate risk of losing their established housing. You’ll act fast and think creatively, supporting people through crisis and toward stability — including rapid rehousing where appropriate.
You’ll work within the nationally recognised Homelessness Stream Model of Care, grounded in Housing First principles, trauma-informed practice, and the belief that everyone deserves a place to call home. You will not do this work alone — collaboration with internal teams, service providers, and community groups is core to your success.
Your Key Responsibilities:
- Provide flexible, proactive, and person-centred case management to those at risk of homelessness.
- Support clients to maintain their current housing or identify and secure new, stable accommodation through rapid rehousing.
- Apply trauma-informed care, “no wrong door” approaches, and strengths-based practice in every interaction.
- Develop and deliver community workshops and training that educate and empower — preventing homelessness before it starts.
- Cultivate meaningful relationships with partners, providers, and community allies to create a strong referral network.
- Maintain thorough, timely, and confidential client records, ensuring compliance with legislative and organisational standards.
What You Bring:
- Tertiary qualifications in community services, social work, or a related field (minimum Diploma level).
- Minimum 2+ years’ experience in case management or within the homelessness sector.
- Strong computer literacy and administrative skills.
- Homelessness and Housing sector experience (highly desirable)
- Deep understanding of homelessness, trauma, and the social determinants that lead people into crisis.
- Courage to navigate complex systems, advocate fiercely for clients, and challenge structural barriers.
- A collaborative spirit, ready to work across teams and sectors to create better outcomes.
- Excellent communication, documentation, and organisational skills.
- The emotional intelligence to offer stability and hope, even when situations feel overwhelming.
- A current NSW Driver’s License.
What we offer:
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
- Flexible working conditions
- Health, fitness and financial discounts / benefits
- Paid parental leave - 12 weeks
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
- Purpose driven career which has positive social and sustainable outcomes
- Employee Assistance Program - Independent confidential counselling service.
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
- Work with a team dedicated to making a real difference Opportunity to lead meaningful community initiatives.
Conditions
Salary and conditions are in accordance with SCHADS Crisis Assistance and Supported Housing Level 2.
How to apply
Watching someone who was on the brink of losing everything stabilise, thrive, and start to dream again — there is no better feeling.
You won’t just be part of a program. You’ll be part of a movement.
Please submit your resume and cover letter. Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration