Service Delivery Specialist

Telstra International Philippines Inc. • Full-time • Zuellig Building Makati Avenue corner Paseo de Roxas, Philippines • 1w ago

Employment Type

Permanent

Closing Date

9 July 2025 11:59pm

Job Title

Service Delivery Specialist

Job Summary

Job Description

Who We Are

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Medical insurance coverage for you and your loved ones.

What You’ll Do

Telstra Enterprise - Enterprise Operations is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfilment, customer support, and service delivery.

As a Service Delivery Specialist, you will be expected to:

Manage all customer communications related to service delivery via PMO programs, following Telstra work methods.
Ensure structured, tracked engagement with customers and stakeholders, updating them on order progress using agreed tools.
Develop and maintain tracking schedules for customer orders, focusing on delivery milestones and solution deployment.
Coordinate procurement activities for customer services.
Attend progress meetings with stakeholders and engage with 3rd-party suppliers and field services for troubleshooting and installation.
Collaborate with the design team to order and test services, ensuring successful service handovers.
Update key stakeholders on implementation progress, escalating issues with suppliers as needed.
Maintain accurate records in Telstra systems, including service details and costs.
Support business operations by assisting finance, call center, and NOC teams.
Participate in continuous improvement initiatives, such as digitization and cost-saving projects.
Manage the local loop, off-net service and hardware ordering, implementation and deployment in and outside local region, including any troubleshooting any issues to successful delivery of service.
Coordinate all aspects of installations to achieve on time delivery
Work with local customer to tackle all sort of obstacle to local loop implementation
Work with the carriers to deliver services and trouble shoot in case of need
Work with the carriers and customers on BMO issues
Take up special projects assigned

About You
To be successful in this role you must have:

Strong initiative, commitment to customer service, and drive to excel.
Experience in delivering and implementing telecommunications and IT networks.
Understanding of Telecom or IT-related ordering, billing, and assurance systems.
Familiarity with service request management processes.
Proficiency in Telecommunications SOE or related applications.
Strong PC skills, with adaptability and ability to contribute to new application designs.
Proven track record in managing multiple projects with critical deadlines.
Excellent interpersonal and teamwork skills.
Strong written and verbal communication, ensuring frequent updates to customers.
Exceptional time management, multitasking, and delegation abilities.
Ability to perform under pressure and meet tight deadlines.
Proficiency in MS Project, VISIO, and MS Office.
Strong analytical skills in managing complex deliveries, identifying critical milestones, and aligning strategies with business needs.
Ability to manage multiple high-priority customer orders.
Team player with experience in multifunctional teams, proactively contributing to team goals.
Adherence to policies and procedures, with the ability to recommend process improvements.

Highly Desirable:

Experience with Prince2, PMI, ITILv3 (or similar) methodologies.
CCNA holder is preferable.
Proficient in LAN/WAN networking and routing terminologies.
Bachelor's Degree in Electronic and Communication Engineering or related technical field, or equivalent telecommunications industry experience.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

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