About the Role
Coordinate a customer-focused Records and Information Management team, ensuring Council's corporate records are accurately maintained, accessible, and disposed of in line with the State Records Act 1998. This role oversees the timely and efficient execution of records management functions, drives improvements in records capture and system integrity, and manages the development and support of Council's EDRM systems. This includes:
- Lead and coordinate the Records and Information Management team to ensure optimal operational performance.
- Collaborate with the IT Manager, Information Services team, and business stakeholders to prioritise and resource business system implementation projects aligned with corporate objectives.
- Ensure the team complies with all relevant legislation, standards, and Council policies through robust processes and proactive risk management.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.
About You
To be successful in the position, you will have:
- A relevant qualification in information/records management and/or relevant demonstrated experience in a similar role.
- Demonstrated customer relationship management experience and skills, including the ability to serve, interact, influence and negotiate with a variety of stakeholders.
- Well-developed planning and organizational skills, with experience establishing priorities, implementing improvements and meeting deadlines.
- Experience in leading and delivering Information and Records Management
We are looking for a proactive and detail-oriented leader with a passion for delivering excellent customer service and driving continuous improvement. The ideal candidate will bring strong people management skills, a deep understanding of records and information management practices, and the ability to ensure compliance with legislative requirements. They will be confident in using and enhancing EDRM systems, and thrive in a collaborative environment where accuracy, integrity, and efficiency are key.
How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting
- How do you effectively manage your time and ensure deadlines are met?
- Briefly describe the relevant technology and software you have experience using.
Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.
For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.
Applications Close: Thursday, 20 November 2025 (at midnight)
If you have any questions about this role, please contact Dan Jones - IT Manager - 02 4429 3275
