Here at CBCity
The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.
The role
CBCity is seeking an experienced Workers Compensation and Injury Management Officer to join our professional and supportive Safety & Wellbeing team.
This rewarding role involves managing workers' compensation claims in line with SIRA requirements and Council’s self-insurance licence obligations, while providing best practice support to injured workers throughout the claims management process.
The Officer will also maintain Workers Compensation information and data systems, ensuring accurate and timely information exchange with SIRA and other relevant parties.
Duties will include but not be limited to:
• Manage the full lifecycle of workers' compensation claims including liability assessments, injury management, claims review, wage calculations and injury activities.
• Develop, implement and maintain Injury Management Plans to ensure effective recovery and support for injured workers.
• Regularly communicate with claimants and stakeholders to ensure injury management is progressing efficiently.
• Maintain accurate workers' compensation records including file notes, calculations and database entries.
• Maintain workers compensation databases and systems ensuring compliance with SIRA requirements.
• Evaluate and process workers compensation invoices and prepare claims data and reporting information.
• Identify gaps in claims management practices and ensure alignment with SIRA requirements.
• Provide timely and accurate advice to managers and staff on workers compensation and injury management matters.
• Assist with investigations relating to workplace injuries and support preventative measures.
• Support leaders and managers in understanding and adhering to injury management plans.
• Stay up to date with industry developments and legislative changes and incorporate them into policies and procedures.\
For a full list of duties, click HERE to review the position description.
You will have
• Qualifications in workers compensation claims management, return to work or injury management.
• Previous experience managing workers compensation claims for a self-insurer or scheme agent.
• High level of computer literacy and experience using claims management systems.
• Strong ability to interpret and apply relevant legislation and regulatory requirements.
• Excellent interpersonal, written and verbal communication skills.
While not essential, qualifications or experience in allied health, Return to Work Coordinator accreditation, and experience managing complex or psychological claims will be highly regarded.
The salary range for this opportunity starts at $93,583 (Grade G, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.
What’s on offer
• An Attractive Remuneration Package.
• Permanent full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Work-life balance with our Accrued Time Off program, designed to prioritise your wellbeing.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.
For more information, please contact Anastasia Azzi (Team Leader Safety and Wellbeing) at Anastasia.Azzi@cbcity.nsw.gov.au
You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a
• Resume; and
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.
Applications close Monday 30 March 2026.
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.
