This position is temporary for 6 months. This newly created temporary position will lead the Front of House Team at the Blue Mountains Cultural Centre providing clear communication, excellent customer service and rostering to ensure service needs are met 7-days a week. A key focus of the role will be the integration of Visitor Information services into the Cultural Centre to enhance the visitor experience of those visiting both the Cultural Centre, and the Blue Mountains. The successful candidate will be an experienced customer service professional who has excellent communication skills, strong local knowledge of the Blue Mountains region, a passion for the arts and experience in leading a team, including rostering. Proven experience in retail or customer service within a tourism-related industry is essential. Remuneration: base salary commencing at $76,426 gross per annum + 12% superannuation + performance payment 1% - 3.5% annual salary + annual award increase For further information contact: Rose Stibbard on 4780 5523. Closing date: 7 December 2025. * * * * * * * APPLICATION INFORMATION: It is preferred that you obtain the position description and information on how to apply from our website, www.bmcc.nsw.gov.au/jobs. Applications addressing the selection criteria, accompanied by a resume, references and copies of qualifications should be emailed to hresources@bmcc.nsw.gov.au prior to closing date. If you are unable to get access to a computer, hardcopy applications may be posted to Staff Applications, Blue Mountains City Council, Locked Bag 1005, KATOOMBA NSW 2780.

Blue Mountains City Council

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Team Leader Visitor Information Services