Griffith is one of the most vibrant regional economies in Australia with a large export sector and mature and developing enterprises in value-added food & wine production, retail, residential and industrial development, tourism and agriculture. The city boasts a cosmopolitan lifestyle that has a young & diverse multi-cultural population with authentic cafes and the region’s renowned wine producers. Griffith City Council is proactive and energetic and passionate about creating ongoing opportunities for our growing population.

Council is seeking applications from enthusiastic motivated individuals for the following position.

TRAINEE CUSTOMER SERVICE OFFICER (Permanent Term appointment – 2 years) - Re-advertised

The purpose of the Trainee Customer Service officer is to assist the Customer Service Team who are the frontline customer engagement point, working in a team environment to provide efficient, responsive and courteous customer service across a range of Council’s functions ensuring a positive customer service experience is provided to a diverse range of people.

This entry-level, Pathways 2680 traineeship is open to individuals from all backgrounds, not just recent school leavers, and is ideal for someone highly motivated, eager to learn, and enthusiastic about gaining on-the-job experience. As a trainee, you will work towards a nationally accredited qualification while acquiring practical knowledge and skills to set you up for success in the industry.

Skills & Knowledge: The successful applicant will require computer skills in the Microsoft Office suite and have good written and verbal communication skills.

Hours of work: 35 hours per week.

Salary and conditions: Salary $827.40 per week plus superannuation. Remuneration offered will be in accordance with clause 32C wage rates of the Local Government (State) Award 2023.

Griffith City Council offers;

Location & Lifestyle
Pro rata annual leave
Pro rata sick leave each year
Career Development opportunities
Employee Health & Assistance programs
Access to the fitness passport program
Fantastic opportunity to gain valuable experience
100% of training and study costs paid for by Council

Special conditions: Only those with current rights to work in Australia may apply.

Applications close: Monday 18 August 2025

For any questions about the role, please contact Joe Rizzo on 1300 176 077.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

Griffith City Council

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