Customer Service Officer

Grade 10 | Full-Time | 35 Hours per Week
Fixed-Term Contract (Up to 12 Months)

Hunters Hill is an area rich in community spirit and heritage. We are not your typical local government… we are a boutique council in the heart of Sydney surrounded by beautiful parks and waterways.

Council is seeking one enthusiastic and customer-focused Customer Service Officers to join our Digital and Customer Information team on a fixed term contract.

As part of our Customer Service team, you will be the first point of contact for residents, visitors and stakeholders, providing high quality customer service across a range of channels including phone, email and face-to-face enquiries. You will also assist with customer requests, community facility bookings and administrative support activities.

To be successful in this role you will have:

Experience delivering high quality customer service in a fast-paced environment.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Well-developed computer skills and the ability to learn new systems quickly.
A positive, professional and team-focused approach.
The ability to manage competing priorities and work effectively under pressure.

Experience in local government and familiarity with customer request management systems will be highly regarded but is not essential.

Benefits of working for us

A supportive and friendly team environment.
Opportunity to develop your skills and gain experience in local government.
Flexible workplace program, with the option for fortnightly RDOs.
Grade 10: $72,853.56 to $86,621.60 + 12% super (depending on experience)
Supportive culture with a generous Employee Assistance Program
Learning and Development opportunities

If you are interested in this role, download the position description and apply by clicking the links below. Applications close at 5.00pm on 3 September 2026.

https://youtu.be/Yj18kgznXOQ?si=Yz05mzeT2fZBgG9-

Hunter's Hill Council's values are at the HEART of what we do and who we are:

Honesty | Excellence | Accountability | Respect | Team Work

Hunter's Hill Council

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Customer Services Officer