About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Responsibilities

Business & Financial Management

Assume full responsibility for operational, financial, facilities, and strategic development requirements of the branch.
Be accountable for achieving and maintaining all operational and finance metrics, ensuring regulatory compliance at all levels.
Branch ownership and accountability for financial performance.
Oversee and manage all aspects of freight movements (International & Domestic) including Import, Export by Sea, Sea-Air, Air, Courier, and Road.
Identify business trends and proactively develop solutions to maintain positive momentum or rectify challenges.
Continuously review and refine working processes to ensure best practices with minimal resource and financial impact.
Drive account profitability, ensuring loss-making accounts are assessed and addressed effectively.
Collaborate with the finance department to manage payables and receivables, ensuring timely resolutions.
Lead the implementation of new business processes for smooth operational execution, maintaining service credibility.
Ensure full compliance with operational controls related to finance functions.
Maintain a hands-on approach to multi-modal operations, supporting peak periods with direct operational involvement.
Act as a liaison between customers and suppliers, ensuring smooth communication and timely deliveries.
Conduct regular reviews and staff appraisals, fostering a culture of open dialogue and continuous professional growth.
Collaborate with the Commercial team on contract rate negotiations, ensuring economies of scale and optimal pricing for both the company and clients.
Take accountability for ensuring all customer issues are addressed promptly and professionally.
Ensure branch operations adhere to health, safety, and legal standards, fostering a safe and compliant working environment.
Be actively engaged with customers to identify new business opportunities and expand service offerings.
Ensure exceptional customer service standards, reinforcing a client-first culture within the branch.
Guide and mentor teams to deliver “Best in Class” customer service, ensuring customer retention and satisfaction.

Leadership & Teamwork

Lead, mentor, and develop a high-performing team, fostering a culture of accountability and collaboration.
Ensure effective communication with all team members, driving performance and shared business goals.
Promote integrity, trust, and ethical decision-making within all branch operations.
Drive cross-functional teamwork, ensuring seamless collaboration between operations, finance, and commercial teams.
Develop and maintain strong relationships with key clients in the wine industry.

Act as the primary point of contact for lead client, addressing their needs and concerns promptly and effectively.
Collaborate closely with internal teams to resolve client issues and ensure smooth operations.
Proactively identify areas for process improvement and lead reengineering efforts to enhance client satisfaction and operational efficiency.
Monitor market trends and competitor activities to inform strategic decision-making.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
Prepare regular reports and presentations to update stakeholders on account status and performance.
Perform any additional duties not outlined in this job description as reasonably requested by the Company.

Essential to the role:

Excellent communication skills – Ability to effectively engage with clients, stakeholders, and internal teams regionally and globally.
Relationship building – Proven ability to develop and maintain strong relationships with clients and internal personnel at all levels.
Problem-solving – Skill in identifying issues and implementing effective solutions.
Strategic thinking – Ability to analyse market trends and develop long-term strategic plans.
Negotiation skills – Proficiency in securing contracts and agreements that align with business goals.
Project management – Capability to manage multiple projects simultaneously while maintaining service excellence.
Analytical skills – Strong ability to assess account performance and identify growth opportunities.
Proactive mindset – Ability to take initiative, drive improvements, and implement positive change.
Industry knowledge – Understanding of sector-specific trends, challenges, and key industry players.
Results-oriented approach – Commitment to achieving goals and driving revenue growth.
Regulatory expertise – Comprehensive knowledge of industry regulations and compliance requirements.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Global Forwarding Group (UK) Ltd

Latest Jobs

Major Clients - Service Delivery Coordinator

Branch Manager, Tamworth

Operations Manager

Operations Coordinator