About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.
The Role
Join Our Team as an IT Business Analyst (BA)
Toll Group IT is excited to be recruiting a Business Analyst (BA) to join the Toll Government and Defence IT Team. Reporting to the Head of IT Solutions you will deliver IT project initiatives. You will be responsible for defining business requirements during the project discovery stage to ensure these outcomes meet the business strategy, within the applicable timeframes and budget parameters.
Building strong stakeholder relationships and acting as the liaison between the business, IT and Project teams, you are to elicit, develop and document the business requirements as well as process maps. This includes collaborating with the business users and stakeholders to recommend and assess innovative IT solutions, develop the business case and obtain project sign off.
A day in the life of a Business Analyst at Toll Group:
- Lead business requirements workshops and document business/system processes.
- Participate in solution design and project delivery, including change requests and continuous improvements.
- Translate business requirements into specifications and manage data collection, mapping, conversion, and migration.
- Analyse business data to provide insights and propose solutions to address challenges.
- Collaborate with various teams and stakeholders to ensure customer requirements and business impacts are considered.
- Facilitate User Acceptance Testing, Pre-Production Planning, and manage change processes.
About You:
Qualifications
- Bachelor’s Degree in Technology or Business or a related discipline
Experience
- Extensive experience working as Business Analyst
- Previous experience working with systems ERP, warehouse and transport management in a 3PL or supply chain logistics.
- Strong process modelling and business analysis skills, with a good understanding of accounting and management reporting.
- Excellent communication skills and ability to work closely with business stakeholders, internal IT teams, and external vendors.
- Experience in both support and project environments, with the ability to anticipate issues and mitigate proactively.
- Comfortable working autonomously in a dynamic environment, being resilient and flexible to adapt to constant change.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
