About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Benefits
- Parental Leave: Primary 14 weeks pay and secondary 2 weeks pay
- Flexible Working Arrangements: 3 days in office/2 days working from Home
- Salary Sacrificing and Novated lease
- Private healthcare cover, discounted car hire and other retail discounts
Why Join Us?
- Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.
- Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
- Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.
The Role
Join Our Team as IT Services Manager / Value Stream Manager!
Toll Group IT provides technology strategy, governance, delivery, and support across all of Toll Worldwide. The team ensures the organisation is equipped with the right technology foundations and business systems to drive growth and meet evolving customer needs.
Within this framework, the IT Services Manager / Value Stream Manager plays a critical role by aligning technology initiatives with business outcomes. By leading cross-functional teams, streamlining end-to-end processes, and ensuring timely delivery of value to customers, the Value Stream Manager helps maximise return on investment in technology. This role bridges the gap between IT and the business, fostering collaboration, improving efficiency, and accelerating innovation—ultimately enabling Toll to operate more effectively and competitively in the market.
Are you a visionary IT Services Manager / Value Stream Manager ready to guide and innovate? Toll Group is seeking a dynamic Value Stream Manager for our Enterprise / Government & Defence IT team. This is a pivotal role within our Group IT, where you'll drive the strategy and architecture for our core technology domains.
A day in the life of an IT Services Manager / Value Stream Manager at Toll Group:
- Highlight risks and coordinate IT service management & process compliance issues with service providers and use data & insights to proactively identify improvement initiatives.
- Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.
- Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.
- Communicate and collaborate with technology management and service partners on status, issues, and findings to influence outcomes.
- Act as an advocate for the quality, delivery, and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.
- Regularly visit operational sites to collaborate with business stakeholders, develop relationships, and act as the first escalation point of contact for all IT matters.
- Serve as the deputy to the Head of IT Value Stream, providing strategic and operational support across all initiatives. This includes acting as the second-in-command, ensuring continuity of leadership and stepping in to represent the Head of Value Stream when required.
- Coordinate Business, IT teams and external vendors on a global scale across multiple time zones.
- Occasional domestic and international travel may be required for this position.
Skills and Experience:
- Solid experience in IT service management, with experience in process governance, issue coordination, and performance improvement.
- IT experience in the Supply Chain Logistics domain is highly preferred.
- Strong understanding of IT service management values and best practices, such as ITIL.
- Demonstrated management experience in managing and improving service outcomes within a Value Stream.
- Knowledge in infrastructure (compute, storage, networking, cloud, data centers, telco) and end-user technology tools (O365, SharePoint, MFA, mobility, video conferencing, printing).
- Oversee IT vendors, ensure service quality and act as escalation point.
- Strong analytical and problem-solving skills to effectively identify and address complex business issues.
- Excellent communication and stakeholder management skills to facilitate effective change and governance.
- Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement.
- Proficiency in managing budgets and resources effectively.
- ITIL 4 Certification (Levels 1 – 5)
- Project Management Certification (E.g. PMP, PRINCE2, Agile, etc)
Toll Group is proud to be a Women 4 Stem Corporate member - Toll Group – Women 4 STEM
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
