Technology Service Desk Officer
Location: Tamworth, NSW
THE OPPORTUNITY
- Build your IT career in a dynamic and supportive environment
- Be part of a major technology transformation through Council’s Technology Blueprint
- Enjoy flexible working arrangements and achieve work-life balance with a regular Rostered Day Off (RDO)
COULD THIS BE YOU?
Join Tamworth Regional Council during an exciting time of digital transformation. As we implement the Technology Blueprint, we’re reimagining how technology supports staff, services, and the wider community.
As a Technology Service Desk Officer, you’ll be the first point of contact for IT support across Council — responsible for triaging incoming requests, resolving Level 1 technical issues, and assisting staff with system access, devices, and everyday technology use.
We’re looking for someone with excellent communication skills, a customer-first mindset, and a proactive approach to problem-solving. This is a great opportunity to grow your IT career in a supportive environment while contributing to meaningful change.
If you’re passionate about technology, thrive in a dynamic environment, and enjoy helping others, this is your chance to make a real impact.
The Technology Service Desk Officer is responsible for:
- Providing frontline (Level 1) IT support across Council’s systems, platforms, and devices
- Triaging, logging, prioritising, and assigning incidents and service requests through the Service Desk platform
- Troubleshooting common issues related to access, devices, applications, and connectivity
- Monitoring system status and escalating complex issues to Level 2 support where required
- Assisting with the setup, deployment, and basic maintenance of end-user hardware and peripherals
TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED
- NSW Drivers Licence
- Certificate in Information Technology or similar relevant experience
INTERESTED? WE LOOK FORWARD TO MEETING YOU!
For a confidential discussion, please contact Jarrad Cotterell, Senior Leader - Technology Operations on 0438 455 274.
Salary range: Grade 13 - $89,214.50 - $96,537.04 per annum including 12% superannuation for a 35 hour work week. Salary may be negotiated based on skills, experience and your value to our organisation.
Flexible working arrangements will be considered by mutual agreement and according to operational requirements.
Shortlisted applicants will be required to undertake a Pre-employment Medical Screening including Alcohol & Other Drugs Testing.
Apply Now! Applications Close: 11.59pm Sunday, 27 July 2025
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WHY IS IT ‘WORTH’ WORKING AT TAMWORTH REGIONAL COUNCIL?
For your LIFESTYLE: More time in your day with flexibility for your passions, family or play! It's Worth It - Lifestyle
For our COMMUNITY: Help create Tamworth tomorrow, leave your mark on our city. It's Worth It - Community
For your CAREER: Boost your career, the sky is the limit. It's Worth It - Career
For BELONGING: Join a family that values team spirit and genuinely cares about your wellbeing. It's Worth It - Belonging
A GREAT PLACE TO LIVE AND WORK!
Tamworth Regional Council proudly sits on Kamilaroi Country, the traditional lands of the Gomeroi people, with a large diverse workplace culture with over 650 employees who are proud to service our community.
The Tamworth region is home to over 60,000 people and is a thriving economic and cultural hub in the North West of NSW. Our recently adopted plan for the future of the region, ‘Blueprint 100’, drives strategic vision for growth as a region, as we plan for how the city and the region will sustainably accommodate a population of 100,000 people.
Our people strive to build a great organisational culture fostering our shared values of Teamwork, Equity, Accountability, Customer Orientation and Health and Safety whilst embracing the drive for excellence, innovation and respect.
ABOUT OUR REGION
The Tamworth Regional is a fabulous place to call home boasting the vibrant regional city of Tamworth along with the towns of Manilla, Barraba, Nundle and Kootingal as well as 17 hamlets, villages and rural areas. Located just 4 hours’ drive (or a direct flight) to bustling Sydney and multiple coastal locations within 3-4 hours’ drive, Tamworth is a central hub and a place to enjoy all year round.
Tamworth offers an enviable lifestyle with all the conveniences and services you’d expect from a larger city, coupled with a relaxed pace of life with opportunities to enjoy all that nature has to offer, along with being a great place to raise children, make long term friends and create a professional career.
As the capital of the North West region, Tamworth is home to major health and education centres, affordable housing options to suit all lifestyles, attractive employment and business opportunities with a robust and innovative local economy. In addition, the Tamworth region boasts a proud sporting culture with world class facilities and a supporting community of clubs.
Tamworth Regional Council is an Equal Employment Opportunity Employer committed to supporting a diverse, respectful, safe and inclusive workplace. We encourage applications from all backgrounds and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.
Council is committed to promoting the care, protection and safeguarding of children. To learn more about our Commitment to Child Safety Statement and screening processes, click the link below.
https://shorturl.at/npAF6
