Lodgement and Enquiry Officer
- Permanent, full-time
- Supportive team culture
| Join our dynamic Customer Service Centre! You'll play a key role in delivering a full range of council services through multiple channels, ensuring timely application lodgements and providing top-notch development advice. If you're confident handling enquiries in person, via call centre, and in back-office environments, this could be the perfect role for you!
Working with us:
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community. |
|
What this role looks like:
- Working between a busy inbound contact centre and front counter to process customer transactions and resolve enquiries.
- Assist with development applications, customer bookings, training, and marketing initiatives.
- Maintain systems and procedures, including development tracking and NAR (name & address register).
What are we seeking in our new team member:
- Positive and engaged individual with an interest in development and planning matters.
- Holds a Certificate IV in Business Administration with over three years of related experience.
- Demonstrated conflict resolution and customer service skills.
Benefits of working with us:
Competitive rates of pay at $81K per annum + Superannuation. In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.
Next steps:
Please review the Position Description and apply via
Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 3 September 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.
People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at
hr@thehills.nsw.gov.au.
Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
