Permanent | Full Time | 152 Hours Per Month
Join One of the Most Constructive Local Governments in Australia, Recently Ranking Alongside the Top 10% For Workplace Culture - Where Innovation Meets Community Impact
Premium Recquatic Membership | 13% Superannuation | Rostered Day Off (19 Day Month)
This position is classified as a PACS Band 7 ($91,667 - $100,552) under the City of Kwinana’s structured remuneration system.
Why This Role is Different
This isn't your typical local government position. We're forward-thinking innovators who push boundaries, think outside the box, and focus relentlessly on customer experience.
What Makes Us Unique
- 19-day month – enjoy a paid day off every month with our RDO roster
- Award-winning culture that encourages innovation and continuous improvement
- High-performing team that put the Community at the heart of what we do
- Customer-centric focus where your ideas and initiatives are valued and implemented
The Opportunity
This is a fantastic opportunity for a motivated and experienced Community Facilities Team Leader to join our dynamic team at the City of Kwinana. Reporting to the Coordinator Community Facilities Planning, the successful candidate will lead our Community Facilities team in coordinating the day-to-day management and operations across built facilities, public spaces, shared use sites, and recreation spaces. You'll drive innovative solutions, enhance customer experiences and implement cross organisational initiatives and efficiencies that make a real difference to our community.
Who Are We?
The City of Kwinana is a thriving ocean-side community at the heart of Western Australia’s major industrial development and has the second fastest growing population within any local government area in the state. The City has seen extensive redevelopment including new residential areas, schools, retail precincts, community facilities and transport links that continue to transform Kwinana into a unique and liveable City.
What You’ll Need
To make an impact as our new Community Facilities Team Leader, you will need the following:
- Relevant experience in booking operations, venue hire management, customer service administration, or similar customer-facing roles.
- Demonstrated capacity to lead high-performing customer service teams, with proven ability to set clear directions, empower staff and coach team members.
- A highly collaborative working style with exceptional relationship building and influencing skills suited to diverse venue hirers including community groups, schools, sporting clubs, commercial event organisers, and residents.
- Outstanding written and verbal communication skills with demonstrated ability to provide exceptional customer service via telephone, email, and face-to-face interactions.
- Capacity for systematic thinking with ability to analyse booking data, facility utilisation patterns, and customer feedback to identify improvement opportunities.
- An understanding of financial processes related to venue hire including pricing structures, invoicing, payment processing, bond administration, and revenue reporting.
- An understanding of venue hire operations including booking procedures, hire agreements, event coordination requirements, insurance and compliance needs, and the operational requirements of diverse hireable spaces such as community halls, meeting rooms, sports facilities, and outdoor spaces.
- Tertiary qualification in business administration, customer service, event management, hospitality, facility management, or related field OR equivalent experience in booking operations, venue hire management, or customer service coordination.
- Commitment to ongoing professional development and industry networking.
- Current Driver's Licence, Police Clearance and First Aid Certificate.
- Ability to work flexible hours including after hours and weekends as venue hire operations require.
What’s In It For You?
At the City of Kwinana you will enjoy a true work-life balance, with access to flexible working arrangements and a fantastic workplace culture borne from a collaborative team environment.
Other perks include, but are not limited to…
- A fantastic workplace, recently ranked alongside the top 10% of the most constructive local governments in Australia and New Zealand for workplace culture!
- Competitive salary plus 13% superannuation.
- 19-day month.
- A robust employee wellness program with initiatives designed to support employees' physical and mental wellbeing.
- A generous Celebration and Recognition Policy for employees.
- The opportunity for flexible working arrangements.
- Career development, training opportunities and study support.
- Premium Kwinana Recquatic Centre membership.
This is your opportunity to take the next step in your career and make a significant contribution to the growing and changing community at the City of Kwinana.
Want To Know More?
To be considered for this position, applicants must submit a CV, a cover letter and a statement addressing each Selection Criteria with specific examples in no more than three (3) pages.
For more information relating to the position please call Adam Morris, Coordinator Community Facilities Planning on 9236 4329.
Apply online: www.kwinana.wa.gov.au
Applications close 5:00pm Tuesday 16 September 2025
The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications
The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information, please contact our Recruitment team on 9236 4618 or 9236 4628.
Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.
