Senior Business Improvement Officer

Yass Valley Council • Contract • Yass, New South Wales • 2w ago

Full-Time 2 year Term Contract Location: Yass, NSW (within easy reach of Canberra) Closes: 21.9.25

Drive Change. Deliver Impact. Lead Improvement.

Yass Valley Council is seeking a dynamic Senior Business Improvement Officer to lead organisation-wide transformation. This newly created role offers a unique opportunity to enhance service delivery, boost operational efficiency, and align strategy through smart frameworks, evaluation, and reporting.

Yass Valley, located in the heart of the Southern Tablelands, offers the perfect balance of country living and access to metropolitan amenities. With a vibrant community, growing economy and proximity to Canberra, it’s an ideal place to live, work and lead.

The Role

Reporting to the CEO, you’ll lead Council’s business improvement agenda by:

· Embedding systems thinking and performance measurement across teams

· Driving a culture of innovation and continuous improvement

· Facilitating workshops and capability-building initiatives

· Leading end-to-end service reviews to enhance delivery, reduce costs, and boost revenue

· Integrating customer insights into service redesigns

· Preparing high-quality reports, presentations, and business cases

· Aligning service reviews with corporate planning and reporting

· Monitoring outcomes from the Financial Sustainability Roadmap

· Managing consultants to ensure quality insights and tangible results

· Overseeing benefit realisation reporting across financial and non-financial metrics

What We Offer

A supportive workplace culture committed to innovation and improvement
An inclusive culture where all our people are valued and equal employment opportunity, diversity and differences are respected
Health and Wellbeing program - annual flu vaccinations and injury prevention program.
Access to confidential Employee Assistance Program (EAP) service for you and your family.

About You

You hold a relevant Tertiary Business or Project Management related qualification and/or demonstrated relevant experience.
You have demonstrated expertise in service planning, strategic analysis, or business improvement within a complex organisation.
Your proven ability to lead and deliver high-impact projects is second to none.

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