About the role:
Lead the change and communications strategy for Council’s Yabbru/ERP SaaS transformation, helping teams and stakeholders navigate and embrace new ways of working. Partner with project leaders to align plans with organisational needs, while developing clear, actionable communication and training strategies. Provide expert advice to senior leadership and guide the implementation team through change readiness and impact assessments. You'll also supervise the IT/ERP Trainer & Communications Officer and play a key role in identifying and managing change-related risks.
What's on offer:
- Maximum-term (up to 3 years)
- a base salary ranging from $119,030 per annum with competency-based increments up to $132,348 per annum, plus 12% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list - click here for more).
We are seeking:
- Proven experience leading change, communications, and training for business systems projects in complex environments.
- Strong knowledge of change management frameworks (e.g. Prosci) and how they integrate with project delivery.
- Excellent stakeholder engagement and communication skills, with the ability to influence and build consensus.
- Ability to manage competing priorities, adapt to ambiguity, and communicate clearly across technical and non-technical audiences.
- Experience in or understanding of local government operations is highly desirable.
About us:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
- Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
Where it's located:
This position is based in Tweed Heads, and can be directed to work from any Council work site.
Position closes:
Friday 3 October 2025 at 12 noon sharp (NSW time). Late applications will not be permitted.
Click here to view the Position Description
TIPS for Addressing the Selection Criteria
Click here for more information on the Recruitment Process
Click here to view our Values
Pre-Employment Screening:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct. Click here for more information.
Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors. Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.
How To Apply:
You must use your own email address, and not one used previously by another person that has applied for a position with council.
Once you start your online application, you cannot save and return to it later.
- Have your Resume document ready to go.
- Fill out all questions below. Click 'Next'.
- You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
- Review your application to confirm everything is correct. Click 'Confirm' to submit your application.
If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:
- Why are you interested in working at Tweed Shire Council, and what excites you most about this particular opportunity?
- Demonstrated experience in change management, communications and training related to Business Systems project/s in complex organisations that delivers relevant business transformation initiatives.
- Prosci certified, or equivalent with sound knowledge of change management principles, methodologies, and tools.
- Demonstrated capability developing engagement and change management deliverables including change impact assessments, change management plans/strategies, stakeholder analysis, communication plans, training plans and sponsor plans.
- A clear understanding of how change management and project management work together to successfully achieve business objectives.
- Exceptional stakeholder engagement skills and outstanding written, verbal and presentation communication skills
- Demonstrated ability to effectively collaborate, influence and build consensus, address conflict and resolve issues.
- Flexible and adaptable, with a proven ability to manage competing priorities and operate in ambiguous situations.
- Exceptional communication skills with the ability to communicate technical and non-technical concepts to a wide range of stakeholders, both verbally and written, with the capability to inspire and support innovative thinking.
- Local Government knowledge and experience.
- Current Vehicle Licence – Car.
SK97188A
OFFICE USE ONLY
| Unit |
Information Technology |
| Job Grade |
8 |
| Industry |
Information Technology |
| Employment Type |
Full-time |