Customer Service Officer - Casual
- An exciting opportunity to join our Aquatic Centres team
- Based at Angelo Anestis Aquatic Centre (Bexley)
- Multiple Positions Available
Our team
At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.
The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.
Aquatic Centres
Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment. The Centre includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.
About the role
Casual Customer Service Officer aims to provide a front-line service to the community requiring information and/or access to the Centre, including the active sale and retention of Centre programs and retail through set procedures that will deliver outcomes to maximise customer retention, optimise facility usage and support positive customer experiences.
You can also expect to:
- Guide and direct patrons and new service users to access and use Aquatic Pool facilities safely.
- Provide customers with accurate information regarding all activities of the Centre, including entry fees, memberships, programs, and events to ensure customer needs are met.
- Carry out emergency response activities and plans in line with the Centre's Emergency Management response plans.
- Promote the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and ethical, professional behaviour.
- Work in collaboration with and assist the team, Manager, and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.
- Ensure Child Safe Practices and procedures are implemented and complied with to mitigate risks.
- Ensure potential safety issues which may cause injury or illness to staff or patrons are addressed or reported immediately.
- Coordinate sales activities and tours for new and prospective customers to build and maintain a dedicated member base by influencing appropriate, informed and committed membership and program decisions.
About you
We are looking for a someone who demonstrates:
- Excellent customer service skills and experience.
- Food handling certificate recognised in NSW.
- Current First Aid and CPR qualification
- Current Working with Children Check (NSW)
- Hours of work between 5am to 11pm Monday to Sunday, commencing and finishing times will be flexible and depend on operational needs.
Our benefits and culture
As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Business Transformation team have a strong culture of collaboration and delivering exciting new initiatives.
Apply now
Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any issues opening the link, please contact us at
support.erecruit@bayside.nsw.gov.au
Closing Date: Tuesday 4 November, 2025
Salary range: $31.70 to $35.51 per hour plus 25% casual loading, plus 12% superannuation.
Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.
