Based in Corowa
- Part time - 39 hours per fortnight
- Two positions available
- Be part of a team contributing to your local community
The opportunity
Are you passionate about providing exceptional service and making a positive impact on your community? Federation Council is looking for two dynamic and dedicated part-time Customer Service Officers to join our team in Corowa.
This is a fundamental role focused on providing exceptional service to the community, promoting a professional image of Council, and supporting efficient operations.
As a Customer Service Officer, you will be the first point of contact for our community. Your responsibilities will include, but are not limited to:
- Providing friendly, respectful, and responsive face-to-face, phone, and online customer service.
- Accurately processing customer requests, inquiries, and complaints using the Council’s Customer Request system, and resolving customer issues efficiently.
- Handling frontline financial transactions, including receipting payments, performing daily financial balancing, and assisting with bank deposits.
- Operating the switchboard and managing incoming and outgoing mail and courier services.
- Performing general office duties such as photocopying, printing, and preparing correspondence, and managing stationery supplies.
- Working collaboratively to manage various administrative functions, including booking calendars for halls, sporting grounds, and parks.
- Championing the Council's Customer Service Charter to uphold our commitment to service excellence.
We have two exciting opportunities available.
The hours of work are 9:00am to 5:00pm with 30-minute lunch break, 6 days per fortnight on a rotating roster. Total hours being 19.5 hours per week.
Essential key criteria to be addressed in applications
- Previous customer service or call centre experience, preferably within the Local Government sector.
- Hold a current and valid class "C" driver's licence.
- Demonstrated experience in cash receipting, cash handling and banking procedures.
- Advanced user of a range of software packages such as MS Excel, MS PowerPoint, MS Access, MS Word, Email systems, Internet searching and Records Management systems such as Content Manager (TRIM).
- Excellent interpersonal and communication skills including an ability to show understanding and patience in communicating a diverse range of individuals.
- Demonstrated ability to meet the capability requirements of this position as defined in the focus capability statement.
What we offer
- An opportunity for you to grow and develop your skills.
- Salary packaging through Maxxia.
- Be part of a team contributing to your local community.
- Employee Assistance Program (EAP).
- A supportive and inclusive workplace with a real focus on work/life balance.
- Long service leave entitlements after 5 years' service.
The appointment will be in accordance with the Local Government (State) Award and Council’s policies and conditions of employment. The salary is commencing at $34.63 per hour with progression up to $38.22 per hour dependent upon skills and experience.
