Team Leader, Development and Building Support

Queanbeyan-Palerang Regional Council • Queanbeyan, New South Wales, AU • 1w ago

The Package: $90,455.04 - $99,952.84 gross per annum + 12% super. (Evaluated as Grade 13 of the QPRC Salary System 2025), plus potential performance-based progression. Full-time – 35 hours per week. Flexible work arrangements will be considered. Are you experienced in leading customer-facing administration teams within planning or building services? We’re seeking an experienced professional to manage front-line Development and Building Certification support, improve lodgement workflows and lift team capability. In this role you will:

Lead and supervise the Development & Building front-line support team, prioritising resourcing, performance and customer service.
Coordinate pre-lodgement and lodgement processes (including NSW Planning Portal intake) and streamline application workflows.
Oversee frontline customer interactions (in-person, phone, email, online) and ensure accurate, timely technical responses.

We are looking for someone who:

Has relevant qualifications in Business Administration (or similar) and/or proven experience leading an administration team supporting multi-disciplinary technical services.
Can lead, motivate and coordinate staff to deliver service outcomes while optimising resources.
Communicates clearly and professionally, delivering high levels of customer service and accurate technical advice.

Working with us: mention benefits of working in your team and at QPRC (culture, giving back to the community, our diversity of services/people, good work life balance. The successful candidate can also take advantage of Council’s new reward and recognition program that allows our staff to access discounts and cashback at 600+ major retailers – learn more about these benefits here. If you have any questions relating to the role, please contact: Tanya Kofinas Coordinator, Development Business Administration (02) 6285 6217 Closing date: 9:00am Monday, 17 November 2025

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