The Package: $90,455.04 - $99,952.84 gross per annum + 12% super. (Evaluated as Grade 13 of the QPRC Salary System 2025), plus potential performance-based progression.
Full-time – 35 hours per week. Flexible work arrangements will be considered.
Are you experienced in leading customer-facing administration teams within planning or building services? We’re seeking an experienced professional to manage front-line Development and Building Certification support, improve lodgement workflows and lift team capability.
In this role you will:
- Lead and supervise the Development & Building front-line support team, prioritising resourcing, performance and customer service.
- Coordinate pre-lodgement and lodgement processes (including NSW Planning Portal intake) and streamline application workflows.
- Oversee frontline customer interactions (in-person, phone, email, online) and ensure accurate, timely technical responses.
We are looking for someone who:
- Has relevant qualifications in Business Administration (or similar) and/or proven experience leading an administration team supporting multi-disciplinary technical services.
- Can lead, motivate and coordinate staff to deliver service outcomes while optimising resources.
- Communicates clearly and professionally, delivering high levels of customer service and accurate technical advice.
Working with us: mention benefits of working in your team and at QPRC (culture, giving back to the community, our diversity of services/people, good work life balance. The successful candidate can also take advantage of Council’s new reward and recognition program that allows our staff to access discounts and cashback at 600+ major retailers – learn more about these benefits
here.
If you have any questions relating to the role, please contact:
Tanya Kofinas
Coordinator, Development Business Administration
(02) 6285 6217
Closing date: 9:00am Monday, 17 November 2025
