Here at CBCity
The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.
The role
We are looking for a community focused Customer Service Officer to Join CBCity. Be one of our main points of contact for all our community members service requests and transactions. You will be supporting the community both on the phone and through face-to-face assistance. Further providing information and coordinating actions across Council’s services and facilities.
Duties will include but not be limited to:
- To deliver quality customer service and project a positive image of Council.
- Provide accurate information, resolve enquiries, and refer customers when needed.
- Act as the professional first point of contact across all customer channels.
- Handle a broad range of enquiries, challenging interactions and maintaining efficiency.
- Register, action, or escalate customer requests while supporting high service standards.
- Maintain professionalism, ongoing training, and promote a positive image of Council.
For a full list of duties, click HERE to review the position description.
You will have
- Certificate III in Customer Contact or equivalent Customer Service experience
- Experience in managing customer relationships.
- Computer literacy skills.
- Knowledge of Local Government functions and responsibilities.
- Knowledge of Canterbury-Bankstown LGA, including geography, activities and services.
- Skills in a language other than English
The salary range for this opportunity starts at $71,820 (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.
Click HERE to access salary information for all steps within the designated Grade.
What’s on offer
• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Temporary Full-time position with Local Government
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.
For more information, please contact Nelly Najjar, Coordinator for Contact Centre and Customer Experienceat Nelly.Najjar@cbcity.nsw.gov.au
You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a:
• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.
Applications close Monday 9 of February
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.
