Consumer Experience Project Officer – Aged Care - Wahroonga
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Up to $100,000 + Super
- Salary packaging up to $15,900 + $2,650 M&E Card
- Work/Life balance and flexible work arrangements
- Work alongside the Director on a diverse range of projects to elevate the consumer voice
- Influential role engaging diverse stakeholders across Home Care, Residential Aged care and Retirement living
The Opportunity
The Consumer Experience Project Officer plays a vital role in strengthening UPA’s person‑centred, rights‑based approach to aged care across Residential Aged Care, Home Care and Retirement Living services. Reporting to the Director, Consumer Experience, you will promote meaningful consumer, family and volunteer engagement, capture consumer insights, and contributing to continuous improvement initiatives. Working collaboratively with leaders, staff and stakeholders, you will ensure the consumer voice shapes service design, delivery and evaluation with a focus on enhancing the quality, safety and experience of care for older people across UPA’s communities.
You will:
- Create engaging communications for consumers and to appropriately share their stories
- Strengthen the voice of consumers in organisational governance through supporting advisory bodies.
- Contribute to the design and ongoing improvement of UPA’s volunteer program.
- Help build staff capability by supporting training, resources and person‑centred practice initiatives.
- Assist with projects and policy updates that support organisational priorities and best practice.
- Model safe, professional and values‑led behaviour while actively participating in learning and development.
What you will need
- Relevant tertiary qualifications in health, social services, business or related sector
- Knowledge and understanding of aged care in Australia including relevant laws and regulations
- Experience in designing and delivering consumer engagement and consultation activities including interviews, focus groups
- Skills in consumer, community and stakeholder engagement
- Project management experience including supporting committees and governance processes.
- Strong communication and interpersonal skills with the ability to respectfully engage diverse consumers, staff, volunteers and stakeholders.
- Oral presentation and facilitation skills including conducting interviews, small group discussions
Why Work for UPA:
- Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
- UPA guarantees the contracted hours for shift work employees.
- Access to a Wellness Program
- Employee Assistance Program
- Up to $500 retention bonus for permanent appointments
- Support provided for your ongoing AHPRA registration requirements (including payment of annual fees) - ONLY FOR CLINICAL ROLES
- Platinum Member of the Australian College of Nursing - ONLY FOR CLINICAL ROLES
- Supportive and friendly work environment
- Work/life balance and flexible working arrangements available
- Workplace education and support provided
- Opportunity to make a real difference to the lives of our residents and the community
The Organisation
UPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.
Pre-employment screening
The successful applicant is required to meet the following criteria:
- Applicants must have current and valid Australian working rights (citizenship, permanent residency, or a valid working visa) to be considered for this role.
- Must be willing to undertake pre-employment checks which include but not limited to National Police Check, Reference Checks, Qualification and professional registration verification
- Vaccinated in accordance with UPA’s Immunisation and Vaccination Policy
Appointment is subject to satisfactory pre-employment screening and confirmation of the applicant’s right to work in Australia.
Interested
Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at recruitment@upa.org.au.
To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Talent Team at recruitment@upa.org.au.
