Here at CBCity
The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.
The role
CBCity is seeking enthusiastic and customer-focused Customer Service Officers – Leisure & Aquatic Services to join our team on a casual basis.
In this role, you will be the first point of contact for our community, delivering a high-quality customer experience across our aquatic centres. You will support front desk operations, manage enquiries, assist with bookings and memberships, and contribute to a welcoming and safe environment for all patrons.
Duties will include but not be limited to:
• Provide a high level of customer service in line with the Aquatics Customer Service Charter
• Process cash transactions and reconcile daily takings accurately
• Respond to customer enquiries, feedback and bookings in a professional manner
• Maintain reception and kiosk areas to a clean, safe and organised standard
• Perform data entry, record keeping and administrative tasks
• Support kiosk operations including food handling and stock control
• Promote and sell memberships, programs and services
• Maintain accurate booking systems and update promotional materials
• Perform opening and closing duties as required
• Participate in training and ensure compliance with Council policies and procedures
For a full list of duties, click HERE to review the position description.
You will have
• Experience delivering high-quality customer service in a fast-paced environment
• Strong communication skills across face-to-face, phone and written interactions
• Cash handling and point of sale experience
• Ability to work independently and as part of a team
• Strong organisational and administrative skills
• Flexibility to work across a 7-day roster including early mornings, evenings and weekends
Essential requirements include:
• Current First Aid and CPR certificates
• Working with Children Check
• Current Food Handling Certificate
The hourly rate for this opportunity commences at $31.38 Grade B, Step 1 plus casual loading and 12% super.
Click HERE to access salary information for all steps within the designated Grade.
What’s on offer
• Casual role with flexible working hours
• Work across multiple aquatic centres within CBCity
• Be part of a supportive and community-focused team
• Opportunities for ongoing training and development
• Access to employee Health and Wellbeing Programs
For more information, please contact Lachlan Hansen – Team Leader Leisure & Aquatic Operations at lachlan.hansen@cbcity.nsw.gov.au
You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a
• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.
Applications close Monday 6 of April 2026
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.
