Operations Delivery Lead (12-15 month FTC commencing October 2026) for SaCSA - Sydney CBD

Hays has partnered with Service and Creative Skills Australia (SaCSA) in the search for an experienced Operations Delivery Lead to join their team on a fixed-term parental leave contract. Reporting directly to the Executive Director, Operations, you will play a key role in ensuring the smooth running of organisational operations while leading process improvements, systems optimisation, compliance activities, and membership administration.

Your new company

SaCSA is a non-profit, industry-owned, industry-led Jobs and Skills Council funded by the Department of Employment and Workplace Relations. SaCSA offers workforce planning, guidance and advocacy for the following industries:

Arts
Personal Services
Retail
Tourism
Hospitality

Working collaboratively with industry, government and unions, SaCSA plays a key role in shaping Australia's workforce future.

Your new role

As the Operations Delivery Lead, you will take ownership of critical operational functions while partnering with internal stakeholders and external suppliers to support organisational effectiveness and continuous improvement.

Key responsibilities include:

Driving and delivering day-to-day operational processes, systems and administration
Developing and improving operational procedures, workflows and documentation
Coordinating cross-functional activities to support business priorities
Managing supplier relationships, including IT, facilities and service providers
Overseeing technology and systems management in partnership with the managed service provider
Managing membership administration processes, applications, renewals and records
Driving continuous improvement initiatives and operational efficiencies
Coordinating internal communications, reporting and operational updates
Contributing to a collaborative, high-performing and values-driven culture

What you'll need to succeed

To be successful in this role, you will bring:

Previous experience leading operations, corporate services or business support functions
Strong process improvement and workflow optimisation expertise
Experience managing systems, technology platforms and operational compliance
Excellent stakeholder engagement and supplier management skills
Strong organisational skills with the ability to manage competing priorities
Excellent written and verbal communication skills
High attention to detail and a proactive, solutions-focused mindset
Experience with Microsoft Office, project management and CRM platforms, with HubSpot and Monday.com experience highly regarded
Experience within a not-for-profit, membership, industry body or service-focused environment will be advantageous

What you'll get in return

Opportunity to join a purpose-driven organisation making a meaningful impact across key Australian industries.
Flexible part-time or full-time arrangement (0.8-1.0 FTE).
Collaborative and supportive team environment.
The chance to lead operational excellence and drive continuous improvement initiatives across the organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Service and Creative Skills Australia is committed to creating a diverse, inclusive and equitable workplace. Applications are welcomed from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages. Employment decisions are based on merit, skills, experience and the inherent requirements of the role.

Service and Creative Skills Australia

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Operations Delivery Lead (Parental Leave Contract)