HOBAN Recruitment is seeking committed and capable candidates for key office-based call centre roles within the Client Contact Group of a leading government division based in MASCOT Sydney NSW, Brisbane QLD, Melbourne VIC and Perth WA.
This opportunity is ideal for those passionate about protecting Australia's agricultural and environmental integrity while delivering high-quality service in a dynamic environment.
About the Role:
In this pivotal role, you'll be part of a national team responsible for frontline communication with clients, helping manage biosecurity and imported food inspections.
You'll handle phone and email enquiries, process bookings, and support regulatory compliance activities.
Key responsibilities include:
- Responding to client enquiries via phone and email with accurate, timely advice
- Booking inspection appointments and managing scheduling workflows
- Providing support for inspection and regulatory processes
- Liaising with clients, stakeholders, and other government agencies
- Monitoring compliance and promoting integrity and safety standards
- Escalating emerging risks and contributing to intelligence and trend reporting
- Using departmental systems confidently and accurately
Benefits:
- This is a Non-ongoing assignment for an initial 12 months with a competitive pay rate of between $77,728 and $84,619 per annum dependent on experience. 15.4% superannuation is in addition to this. providing you with financial stability and recognition for your expertise.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Office-based, weekday work Monday to Friday in a professional environment.
- Opportunity to contribute to national biosecurity efforts
- Exposure to regulatory decision-making and complex problem-solving
- Join a collaborative and forward-thinking federal team
About You:
We are looking for motivated, principled individuals who thrive in fast-paced, client-facing environments.
You'll be a great fit if you have:
- Strong communication and interpersonal skills
- Analytical and evidence-based decision-making ability
- High integrity and professional judgement
- Sound understanding of compliance and regulatory processes
- Ability to prioritise and adapt to changing demands
- Team-oriented mindset and resilience under pressure
- Digital literacy and capacity to learn new systems quickly
- Australian citizenship (mandatory)
- Ability to obtain and maintain a Baseline Security Clearance
- Have a valid Police Check within the last 90 days, or be able to obtain one at your own cost.
If you are interested in applying for this role, please submit your resume and expect contact from a Hoban Consultant ASAP.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
