Your new company
Join a dynamic and forward-thinking State Government department dedicated to enhancing community engagement and delivering exceptional public services. Committed to fostering a collaborative and inclusive work environment where innovation and excellence are highly valued, this department provides resources, support, knowledge, and skills to all South Australians.
Your new role
As a Customer Engagement Officer, you will play a pivotal role in strengthening the relationship between the State Government and the community. Your primary responsibilities will include:
- Developing and implementing customer engagement strategies to enhance public interaction and satisfaction.
- Managing and responding to customer enquiries and feedback through various communication channels.
- Coordinating community outreach programmes and events to promote government initiatives and services.
- Collaborating with internal teams to ensure consistent and effective communication with the public.
- Analysing customer data to identify trends and areas for improvement in service delivery.
What you'll need to succeed
To be successful in this role, you will need:
- Proven experience in customer engagement, community relations, or a related field.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively in a team environment.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- A passion for public service and community engagement.
What you'll get in return
An initial 1-month temporary engagement within State Government with potential for extension, a competitive hourly rate of $43 + Super, along with the ability to utilise your skills to assist vulnerable people.
Temporary and Casual workers through Hays also enjoy a wide range of benefits including:
· Weekly pay cycles
· Nominated choice of Superannuation fund
· Online timesheet submission and approval
· No Hidden fees or costs for our services
· Regular contact with local Adelaide consultants throughout the duration of your assignment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicola Cowan and Carlie Lang.
If this job isn’t quite right for you, but you are looking for a new role within State or Federal Government, please contact the Hays Government Team for a confidential discussion about your career.
LHS 297508 #2929925 - Nicola Cowan
