About Us
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.
About the Team
The Product and Marketing Team is accountable for pricing, product management, customer propositions, and financial performance oversight. With a focus on long-term value, the team champions a customer-centric approach in shaping propositions, products, and commercial strategy, ensuring alignment with both business objectives and customer needs.
About the Role
Reporting to the Head of Product and Marketing, the Commercial Performance Leader at EnergyAustralia is a new and crucial leadership role accountable for gross margin profitability and long-term customer growth through development of:
- Customer propositions that focus on engaging customers through their journey
- Developing new and managing existing products to appeal to target customer segments
- Managing long-term and short-term pricing outcomes
- Driving a performance culture, focusing on aligning action to strategy
Other aspects of the role include:
- Owning our customer value propositions by customer segment, creating a holistic engagement plan for target segments, ensuring we increase customer engagement and support EnergyAustralia’s strategic objectives
- Developing and executing our retail pricing strategy, based on a deep and data informed understanding of segment and customer level profitability as well as energy pricing regulations
- Creating and maintaining energy and non-energy products that anticipate and meet customer needs, deliver economic returns, and are compliant with EA’s various regulatory requirements, while also delivering on EA’s climate transition commitments
- Delivering revenue (gross margin) targets and long-term customer account growth
- Ensuring compliance by design across all activities, managing regulatory risk and owning key regulatory compliance obligations
About You
The role requires experience in leading a diverse range of teams, engaging stakeholders across the business, delivering value from advance analytical models, experience combining customer segmentation and business performance data, and a demonstrated ability to build a collaborative team that can work across a matrixed organisation. Other things we’re keen on include:
- Conceptual and lateral thinker with proven experience leading complex commercial P&L’s
- Significant leadership experience in product & customer proposition development, especially with understanding of energy or subscription style products.
- Experience in managing technical and commercial performance in a retail environment with a focus on driving continuous improvement with efficient use of resources.
- Highly developed stakeholder engagement skills from Board through to front line, including external stakeholders such as regulators.
- Experience leading a mix of technical and strategy teams, influencing decisions across a matrix organisational structure
Why Us?
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art Melbourne office, stunning views only 3–4-minute walk from Southern Cross station
If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button & complete the online application form. If you have any questions, please contact Alicia.Patterson@energyaustralia.com.au
