Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
- Make an Impact in Aged Care Innovation
- Lead the integration of behaviour support across 19 residential homes
- Champion person-centred engagement and contemporary practice
- National leadership role with a values-driven provider
- Full-time Hybrid role based in Sydney
ABOUT US
The Salvation Army Aged Care supports over 2,000 residents across 19 residential aged care homes and a range of community care programs. As a leading Christian, not-for-profit organisation, we are committed to delivering holistic, person-centred care that reflects dignity, respect, and compassion. We are currently transforming how we support people with responsive behaviours and are looking for a passionate leader to guide this change.
We are excited to offer an opportunity to join the Aged Care leadership team as the Behaviour Support and Resident Engagement Operations Manager. This new and impactful national role is focused on driving person-centred behaviour support strategies and enhancing resident engagement to improve wellbeing and quality of life across our residential aged care services.
ABOUT THE ROLE
Reporting to a very experienced General Manager Residential Services, this role provides expert guidance to site teams on contemporary responses to challenging behaviours, promotes non-pharmacological approaches, and embeds inclusive, person-centred practices aligned with aged care standards and human rights.
In this role you will:
- Lead the implementation of consistent, non-pharmacological approaches to responsive behaviours
- Provide coaching and expert guidance to site leaders and frontline teams
- Support the development of site-based Behaviour Support Practitioners
- Facilitate communities of reflective practice and uplift capability across the network
- Drive improvement in resident engagement and lifestyle activities
You will partner closely with operations, clinical, lifestyle, and quality teams to foster a culture of inclusion and person-centred support.
ABOUT YOU
You’re a compassionate, strategic thinker with deep expertise in behaviour support and a passion for enhancing quality of life for older people. You bring:
- Tertiary qualifications in nursing, psychology, social work, occupational therapy or related field
- Strong experience supporting people with complex behaviours, preferably in aged care
- A solid understanding of behaviour support, dementia care, and human rights-based approaches
- Experience leading practice improvement and mentoring across multiple sites
- Excellent interpersonal and coaching skills to influence and engage diverse stakeholders
- Holding a valid driving license
Postgraduate qualifications in gerontology, behaviour support or mental health will be highly regarded.
Why Apply?
You’ll join a collaborative and mission-led team that’s passionate about delivering excellence and making real change. You’ll shape the future of behaviour support across a national aged care provider — and see your leadership create better lives for residents and stronger confidence in teams.
Benefits of the Role:
- The opportunity to take on a leadership role within TSA Aged Care.
- Generous Salary Packaging: Up to $15,900 tax-free benefits.
- Meal and Entertainment Benefits: Up to $2,650 through salary packaging.
- Flexible Work Arrangements: Achieve your ideal work-life balance.
- Wellness Programs: Access to Fitness Passport
- Exclusive Discounts: Rewards for financial, retail, and lifestyle benefits.
- Novated Car Leasing: Save on your next vehicle.
- Learning and Development: Continuous support in your role. Comprehensive
- Employee Assistance Program Career Progression: Numerous growth opportunities.
- Make an Impact: Join one of Australia’s most loved charities.
Apply Now
If you are ready to bring your heart and expertise to our team, click 'Apply' to start your online application process. Applications will be reviewed upon receipt, and the position will remain open until filled. Please note, a National Criminal History Check and evidence of COVID-19 vaccination are required for employment.
Make a difference with The Salvation Army Aged Care. Apply today!
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
