General Manager - Operations Security Sensitive

Toll Transport Pty Ltd • Full-time • AU NSW Sydney Olympic Park 8 Australia Avenue, Australia • 1d ago

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Base location: Sydney, Melbourne or Brisbane.

At Toll Group, we’re on a mission to move the businesses that move the world. Joining our Security Sensitive Transport business means being part of a specialized team that operates in one of the most critical and regulated sectors in logistics. With a strong focus on safety, integrity, and innovation, you will be leading a business that plays a crucial role in supporting national industries and communities. We offer the scale and support of a global company while empowering our leaders to drive meaningful impact. Here, you’ll find a culture grounded in respect, progress, and high performance, with plenty of opportunities to shape the future of secure and compliant logistics.

We are seeking a dynamic and commercially astute General Manager to lead our Security Sensitive Operations. Reporting into the Senior Vice President, this new role is accountable for strategic leadership, operational excellence, and service delivery of the business. You will be responsible for driving high standards of compliance, safety, customer service and team performance while delivering highly efficient operations across the Toll network.

Key Responsibilities:

Contribute to strategic direction and lead execution of operational plans for the Security Sensitive business.
Deliver market leading standards of operational execution inclusive of productivity, asset utilisation, process standardisation and network efficiency.
Contribute to the Security Sensitive fleet strategy, inclusive of new initiatives to improve safety, efficiency and load utilisation.
Ensure full compliance with legislative and regulatory obligations in a complex operational environment.
Foster a culture of safety, operational excellence, and continuous improvement across all teams, embedding the Toll Way of doing business.
Maintain and strengthen executive-level customer relationships, identifying opportunities for sustainable growth.
Lead a high-performing team with a focus on collaboration, development, and cultural alignment.
Optimize asset utilization and productivity through effective resource planning and standardized processes.
Monitor and evaluate financial and operational performance, including revenue, cost, and contract compliance.

Qualifications and Essential Requirements:

Tertiary qualification in logistics, business or related discipline (or equivalent experience).
Extensive leadership experience in transport, logistics, or a related industry.
Strong commercial and financial acumen with a proven ability to manage large-scale operations.
In-depth understanding of regulatory frameworks, including dangerous goods and fatigue management legislation.
Excellent communication skills and ability to influence at all organizational levels.
Preparedness to meet any licensing and training requirements specific to Security Sensitive operations.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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