Portfolio Manager - Customer

Toll Holdings Pty Ltd (COR) • Full-time • AU VIC Port Melbourne 191 Salmon Street, Australia • 1w ago

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Benefits

Parental Leave: Primary 14 weeks’ pay and secondary 2 weeks’ pay
Flexible Working Arrangements: 3 days in office/2 days working from Home
Salary Sacrificing and Novated lease
Private healthcare cover, discounted car hire and other retail discounts

Why Join Us?

Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.
Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.

About Us

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

Toll IT Services (ITS) in partnership with the Divisional Information Technology (IT) functions will make a significant contribution to the Toll business and IT agenda, as well as support financial and tangible benefit objectives, and other non-financial goals such as positive teamwork, health & safety, and Toll’s Culture.

The Role

Join Toll Group as Portfolio Manager – Customer

Toll IT Services (ITS) is seeking a seasoned Portfolio Manager to lead the delivery of strategic IT projects across our core divisions, including Global Logistics, Global Forwarding, Government & Defence, and Enterprise & Corporate. This high-impact leadership role is responsible for shaping and executing a portfolio of business growth and IT demand initiatives in close partnership with Divisional Heads of IT and Core IT leaders across Infrastructure, Applications, and Security.

You will lead a team of Project Managers to ensure consistent, high-quality delivery aligned with Toll’s enterprise framework, Projects@Toll. Success in this role requires strong business engagement, outcome-driven execution, and the ability to foster cross-functional collaboration across a global organisation.

As the Portfolio Manager – Customer you will:

Project Delivery Leadership - Oversee end-to-end delivery of all IT projects in the Customer Success portfolio, ensuring they are completed on time, within budget, and to quality standards.
Strategic Alignment & Demand Management - Align business demand with Toll’s growth objectives and IT capacity, translating strategies into actionable projects while managing expectations and dependencies.
Stakeholder Engagement - Collaborate with Divisional Heads of IT and key stakeholders for early engagement and alignment on project goals and value.
Cross-Functional Partnership - Build strong relationships with Core IT leads across Infrastructure, Cloud, Security, Architecture, Applications, Data, and Service Delivery.
Team Leadership & Governance - Mentor Project Managers, promote standardised tools and governance practices, and foster a culture of excellence and continuous improvement.
Risk, Reporting & Transition Management - Manage portfolio risks and interdependencies, provide executive-level reporting, and ensure smooth service transition into operational support.

What We’re Looking For

Qualification

Undergraduate degree in IT, Business, or a related field is required; a Master’s degree is highly regarded.
Project or Program Management certification (e.g., PMBOK, PRINCE2, PMP) is preferred.

Skills and Experience

If you are a proactive and experienced professional with a passion for ensuring service excellence, we encourage you to apply for this exciting opportunity at Toll Group.

IT Delivery & Leadership Experience - Extensive experience in IT delivery, including leadership roles and managing complex, global portfolios of business demand or growth projects.
Stakeholder & Executive Engagement - Strong ability to manage and influence senior executive stakeholders, supported by excellent communication and presentation skills.
Team Leadership & Culture Building - Proven track record in leading and coaching project teams, fostering a high-performance culture and navigating ambiguity to drive outcomes.
Industry & Commercial Insight - Experience across multiple industries (Logistics, Government, Enterprise) and strong commercial acumen in evaluating business cases and vendor proposals.
Project Methodologies & Governance - Familiarity with hybrid project environments (agile/waterfall) and enterprise-level governance practices.
Technical Knowledge - Solid understanding of IT infrastructure, applications, and transformation delivery.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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