Do you have a strong customer service background? Are you looking to work with an organisation that is focused on serving the community?
Then this is the role for you!
Reporting to the Chief Financial Officer the Customer Service and Business Support Officer is responsible for the provision of high-quality customer service to both internal and external customers.
About us
Upper Lachlan Shire Council is a collaborative and innovative organisation, with townships surrounded by beautiful bushland and open spaces, providing services to a diverse community. We have a culture that thrives on making positive contributions to the local community.
The Role
• Provides customer service and cashier processing for Council and Service NSW services;
• Provides exceptional customer service to manage and resolve the issues of both internal and external customers, ensuring a positive customer experience;
• Offers a challenging and rewarding career in local government;
• Is a business-critical position that allows you to engage with the community;
• Provides an opportunity to undertake a diverse range of duties across the Finance and Administration directorate in the areas of customer service, financial reporting, and business support services.
About You
• You are a motivated and agreeable individual with a can-do attitude;
• You have experience in delivery of exceptional Customer Service preferably in retail, banking or another regulated environment;
• You relish working across a variety of disciplines, with procedures and systems to support you;
• Your exceptional interpersonal skills enable you to negotiate win-win outcomes;
• Be a reliable and respectful team member who thrives on collaboration with others.
The Benefits
• Regional employer, based in the Crookwell Administration Office;
• Enjoy working a 9-day fortnight (working 70 hours over 9 days).
• Attractive salary and long service leave entitlements after 5 years of continuous service.
• Access to Employee Assistance Programs
• Training and development opportunities.
This position is Grade 7 in accordance with Council's Salary System and the Local Government (State) Award 2023. Council offers an attractive salary range between $1,203-1349.04 per week plus superannuation.
Applications must address all the Selection Criteria within the information package and be accompanied by a resume and copies of qualifications.
To apply for this job go to: https://upperlachlancareers.com.au/Vacancies & enter ref code: 6797477. Applications close 01 September 2025
