Be passionate. Be progressive. Hawkesbury City
Council.
- Join a
great team
- Temporary Full-Time until June 30, 2026 + 9 Day Fortnight
- Fitness
Passport option + On-Site Parking
Hawkesbury City Council strives to be an inclusive workplace
for all people. We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.
The Role
Reporting to the Coordinator, Customer
Experience and based in Windsor, this fast-paced position is located within the
Customer Service Centre, where the team manages a high volume of internal and
external enquiries across telephone, email, and face-to-face channels, while
maintaining a strong commitment to delivering an excellent customer experience
to all stakeholders.
About You
You will be a highly motivated individual who has excellent
interpersonal skills. You are results orientated and have a flexible approach
to problem solving. You will be adept at building and maintaining collaborative
relationships and will have a demonstrated background in a Customer Service
Centre environment and providing excellent customer service.
Essential Criteria
- TAFE /
Business College Certificate in Business Administration or Customer Service or
extensive customer service experience
- Previous Customer Service Call Centre
experience
- Touch typing data entry experience
- Demonstrated administration skills using MS
Office applications
- Previous experience cashiering, including end
of day reconciliations
- Ability to understand and interpret maps and
plans
- Demonstrated history of effective and
efficient management of customer complaints
- Demonstrated competence interacting and
working with stakeholders at all levels to deliver outcomes
- Working with Children Check (WWCC)
- The right to live and work in Australia
- Successful applicants will be required to
undergo background (police) checks and medical declaration
The Rewards
An attractive
salary will be offered to the successful applicant commensurate with
qualification, skills, and experience.
- Great
working environment
- Fortnightly
Rostered Day Off
- Health
and Wellbeing Program
- Employee
Reward and Recognition program
- Fitness
Passport
- Social
Club - BBQs, Christmas parties, raffles and activities
- Employee
Assistance Program for employees and their family
To Apply
For further
position details, including the selection criteria and how to apply, visit our
website www.hawkesbury.nsw.gov.au
Applications close Sunday, 7 September 2025
Applicants who do
not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors
in relation to these matters will automatically disqualify the applicant from
this process.
