Be passionate. Be progressive. Hawkesbury City
Council.
- Permanent
Full-Time
- 9 Day Fortnight
- Fitness
Passport option + On-Site Parking
Hawkesbury City
Council is the largest local government area in metropolitan NSW covering 2,800
square kilometres, incorporating both urban and rural communities. We are committed to working together to
deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace
for all people. We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.
The Role
Reporting to the Customer Experience
Coordinator and based in Windsor, this position is the face of Council and
plays a critical role in shaping first impressions and delivering a quality
customer service experience.
The
Customer Experience team is a high preforming team that provides frontline
support by handling internal and external customer enquiries over the phone, in
person or via email. This role includes call centre, administrative support,
record keeping and accounting
About You
You will be a highly motivated individual who has
excellent communication and interpersonal skills. You enjoy a fast-paced
environment, are results orientated, have a high attention to detail and the
ability to de-escalate situations. You will be adept at building and
maintaining collaborative relationships and will have a demonstrated background
in a Customer Service Centre environment
Essential Criteria
- Tertiary qualifications in Business Administration and Customer Service or extensive Customer Service experience
- Minimum 2 years of Customer Service Call Centre
experience
- Touch typing data entry experience with high accuracy
- Demonstrated Office Administration experience
- Demonstrated experience cashiering, including end
of day reconciliations and EFTPOS transactions.
- Proven time management abilities to achieve completion of assigned tasks
- Ability to handle and de-escalate customer complaints effectively and efficiently.
- Excellent interpersonal skills dealing with internal and external customers.
- Demonstrated competence interacting and
working with stakeholders at all levels to deliver outcomes
- Working with Children Check (WWCC)
- The right to live and work in Australia
- Successful applicants will be required to undergo background (police) checks and medical declaration
The Rewards
An attractive
salary will be offered to the successful applicant commensurate with
qualification, skills, and experience.
- Great
working environment
- Fortnightly
Rostered Day Off
- Paid
Parental Leave
- Tertiary
Education Assistance
- Health
and Wellbeing Program
- Long
Service Leave after 5 years
- Training
and Development Opportunities
- Employee
Reward and Recognition program
- Fitness
Passport option
- Social
Club - BBQs, Christmas parties, raffles and activities
- Employee
Assistance Program for employees and their family
To Apply
For further
position details, including the selection criteria and how to apply, visit our
website www.hawkesbury.nsw.gov.au
Applications close Sunday, 12th July 2026
Please allow 4 weeks from the closing date for processing of your
application.
Applicants who do
not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors
in relation to these matters will automatically disqualify the applicant from
this process.
