- Full Time and
Part Time Permanent Positions
- Band 5 -
salary $81,962 + 12% Superannuation (pro-rata)
- Based at
Doncaster Civic Centre
We’re looking for game changers – high-performing
individuals who want to grow with us. We offer challenging and rewarding
employment opportunities to innovative, passionate, and driven people. We have
a positive and friendly working environment and are committed to fostering a
customer focused, delivery led culture.
Manningham Council
proudly delivers over 100 different services to our vibrant and diverse
community. From parks and galleries to shopping hubs and leisure centres, it is
our focus to ensure that Manningham remains a liveable and harmonious place to
reside, work and visit.
We’re constantly transforming our
organisation to best support the needs of our local community. And we are
looking for new game changers to join the team. High performing individuals who want to shape positive and inclusive outcomes for our community. You’ll
have the opportunity to take ownership of your work while developing and
testing new ideas within a culture of learning to deliver excellent outcomes
for Manningham.
About the role
We are seeking multiple Customer Service Officers
to join our team. Our Customer Service
Officers provide outstanding customer service, supporting Council’s broad range
of services across a range of channels including phone, in-person, and live
chat. Our team aims to resolve enquiries
at the first point of contact with courtesy, empathy, and respect in line with
our organisational values and customer charter.
Skills and experience
- A customer-focused
professional dedicated to providing excellent customer service with
demonstrated ability to use discretion and diplomacy when dealing with
customers to deliver a positive customer experience.
- Proficient in using
systems to follow processes, with a demonstrated background using a CRM
preferable.
- Previous relevant
customer service experience, preferably in a multi-channel contact centre
environment, working as part of a team and at times autonomously.
- Highly efficient
and able to work in a fast-paced role that can be highly demanding at times.
- Capable
of rapidly learning and absorbing a large volume of information to support the
delivery of a broad range of Council services.
- Excellent verbal
and written communication skills with a pleasant manner and demonstrating courtesy,
empathy, and respect.
- Have full availability
from 8.30 am to 5.15 pm Monday to Friday.
Position
Description can be viewed below or is available on the job advertisement on the
Manningham careers’ section:Job Vacancies
How to Apply
Click APPLY
to submit your up to date CV and cover letter outlining your skills
and experience addressed above including your availability. For a
confidential discussion please contact Zoe Richards, Customer Service Team
Leader on 9840 9756.
For all other
enquiries regarding the recruitment process, please email jobs@manningham.vic.gov.au or
visit http://www.manningham.vic.gov.au/work-for-us
Applications
close on Sunday 18 January 2026 at 5:00pm
Don’t meet
every requirement for this role? Studies have shown women and those of
underrepresented groups are less likely to apply for roles unless they meet all
the criteria. We recognise that different experiences make for great community
outcomes. If your experience doesn’t perfectly align with the selection
criteria, but you’re excited about this role and keen to work at Manningham
Council, we encourage you to apply now.
Council
recognises the benefits of a diverse workforce for its employees and customers.
To ensure
equity of access to employment opportunities, Council encourages applications
from underrepresented groups including people who are from an Aboriginal and
Torres Strait Islander background, people from different ages, abilities,
gender identities, sexual orientation and cultural backgrounds.
Manningham
Council have a number of policies and practices to help support our staff,
including a Working from Home policy, flexible work practices and an IT
infrastructure to support various communication methods when working remotely.
If you
require any additional support or adjustments regarding interview arrangements,
please advise the contact listed above in advance.
Manningham
Council is a child safe organisation and, as such, applicants may be required
to hold a Working with Children Check.
