EnergyAustralia is currently building out multiple squads to ensure successful delivery of the Customer Department Transformation program. The backbone of this program is a new core billing system implementation which will usher in a modern way of working within the department, allowing for continued value for our customers.
We are seeking an Experience Designer who will be responsible for designing intuitive, data-informed digital experiences that support the CTX Digital Roadmap and Customer Transformation Program (CTX). This includes:
- Designing end-to-end customer journeys that enhance self-service, simplify assisted interactions, and drive consistent experiences across web and app
- Embedding human-centred design principles and data-driven insights into all discovery and delivery activities
- Collaborating with digital squads, product owners, and stakeholders to translate business objectives and platform capabilities into seamless, reusable design solutions
- Contributing to the ongoing development of the design system and reusable components to ensure scalability and consistency across channels
- Ensuring design artefacts are documented, version-controlled, and integrated within delivery toolsets (e.g., Figma, Jira, Confluence)
What we are looking for:
The Experience Designer is accountable for leading and embedding human-centred design processes that enable effective digital delivery – to be successful you will need most of the following:
- Tertiary qualification in UX design or similar related experience.
- 5+ years UX Lead experience.
- Experience leading Experience Design in the utilities industry
- Proven ability to translate complex technical requirements into intuitive customer experiences
- Highly skilled in Figma with Web Content Accessibility Guidelines 2.0 knowledge.
- Understanding of regulatory and compliance constraints in energy retail (billing, hardship, CDR, etc.)
- Resilient, with proven ability to manage organisational ambiguity in a matrix environment.
- Strong communication skills, with proven ability to influence without control.
How to Apply:
If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner – Technology @ jock.clydesdale@energyaustralia.com.au
Why Us:
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:
- Hybrid working environment, that promotes flexibility
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Onsite Tech Bar
We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.
