EnergyAustralia is currently building out multiple squads to ensure successful delivery of the Customer Department Transformation program. The backbone of this program is a new core billing system implementation which will usher in a modern way of working within the department, allowing for continued value for our customers.
We are seeking an experienced Product Manager who will be accountable for delivering the digital product roadmap for customer engagement and payment journeys as part of the Customer Transformation (CTX) program.. Responsibilities include:
- Lead the end-to-end delivery of squad initiatives to achieve agreed business outcomes, ensuring alignment with CTX program objectives and delivery standards
- Maintain a prioritised and transparent squad backlog that balances business value, risk, and delivery capacity
- Ensure delivery governance and reporting requirements are met, including tracking of schedule, cost, quality, and benefits realisation
- Build and maintain trusted relationships with key business stakeholders, vendors, and support teams to ensure clear communication, alignment, and effective issue resolution
- Ensure compliance with CTX PMO and Technology PMO frameworks, including documentation, approvals, and audit requirements across the project lifecycle
What we are looking for:
To be successful in the Product Manager role you will need most of the following:
- 7+ years’ experience in Product Owner or Product Management roles, preferably in large-scale transformation or digital delivery environments in areas such as;
- Billing & Payment
- Usage & Services
- Sales & Onboarding
- Proven experience delivering digital customer journeys across web and app platforms
- Exposure to energy, utilities, or other complex, regulated service industries
- Demonstrated success in delivering measurable business outcomes such as improved digital adoption, customer satisfaction, or operational efficiency
- Experience working in Agile delivery environments using tools such as Jira and Confluence
- Strong commercial acumen and benefit realisation experience
- Tertiary qualification in Business, Technology, or a related field
- Certification in Product Ownership, Agile (Scrum), or equivalent preferred
How to Apply:
If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner – Technology @ jock.clydesdale@energyaustralia.com.au
Why Us:
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:
- Hybrid working environment, that promotes flexibility
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Onsite Tech Bar
We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.
