Expression of Interest - Customer Experience Officer

City of Perth • Perth, Western Australia, AU • 2w ago

Casual opportunities
$48.48 per hour
On-site, CBD Location
Shifts may include days, afternoons, weekends and public holidays

Do you want to make a difference and deliver exceptional service to the City of Perth’s community and visitors? We are looking for enthusiastic and passionate individuals to join our team of Superstar Customer Experience Officers.

About the role:

Provide first class customer service when assisting customers across various channels including concierge, telephone, social media and email
Assist customers by providing up-to-date information on the City’s activities, events and current matters
Deliver high standards of service by meeting KPIs, seeking feedback, working collaboratively, and participating in training

About you:

Can work well in a team, and independently
Strong written and verbal communication skills
Ability to navigate numerous systems to support our customers
Experience in frontline customer service and familiar with delivering service expectations
Ability to prioritise tasks

Above all, you will live our values of commitment, teamwork, courage, and respect that allow us to come together to lead and support the community.

Successful applications will be kept in a talent pool for up to 12 months, ensuring ongoing consideration for future vacancies.

How to apply

By clicking the ‘apply’ button, you will be directed to the City of Perth’s employment page. Please provide a comprehensive resume, together with a cover letter of no more than two pages outlining your interest in the position and addressing your suitability for the role.

The application processes.

Applications for these positions close at 5pm AWST on 16 September 2024. If you are interested in this position, we highly recommend you apply as soon as possible. Late applications will not be accepted.

Applicants may be considered for similar positions within the City of Perth.

Applicants will be required to obtain a National Police History Check via the City of Perth prior to commencing employment.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive, and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

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