- Implement the delivery of Sydney Water’s Field Service Management learning program and building collaborative relationships with internal stakeholders
- Sydney Olympic Park based – 12 Month FTC (3-4 days/week onsite)
- Competitive remuneration package and range of Sydney Water benefits
At Sydney Water, we’re passionate about making a positive contribution to the lives of our customers, communities, and our environment. We have a proud heritage and a bright, progressive future, providing world-class drinking water and beautiful waterways from the mountains to the sea. We embrace innovation and encourage diversity – importantly our people and their passion for their work are key to achieving our vision of creating a better life.
About the role
Work with the Learning Manager as well as multiple business SMEs developing and implementing fit for purpose learning solutions for our front-line field workforce, Planners and Schedulers to deliver excellent customer service.
Support the Learning Manager in planning and designing as well as taking the lead in the management, execution and delivery of the Sydney Water’s FSM learning program to achieve program and organisational outcomes.
We aspire the program’s learning experiences to be workplace focused and scenario based. Embedding changes to our peoples’ ways of working as an outcome of the program is the primary focus; the FSM technology is the enabler of new work practices.
The key responsibilities for an ideal candidate are:
- Conduct and refine learning needs analyses across multiple business units
- Work with the Program Team, business readiness team and SME across the organisation to implement the program of work.
- Design human-centred learning artefacts, such as quick reference guides, videos and work-based classroom experiences for our field-based people, work planners, schedulers, data specialists and others.
- Facilitating scenario-based classroom training using computers and mobile devices
- Analyse evaluation data and adjust the learning materials as required to optimise impact.
- Design skill embedment activities such as refreshers and post-training assessments
- Apply learning innovation and industry good practice into the program’s learning approach and plan
About you
You are a lifelong learner, innately curious about business and building capabilities to deliver on strategic outcomes. You prefer working in environments with a diverse workforce that has capability requirements spanning safety and operational needs through to change, innovation and everything in between. You understand the complexities of a major technology project and are willing to approach the learning design and delivery with agility, resilience and pragmatism. You have experience consulting, identifying and prioritising learning needs, designing and implementing solutions across the business. Degree qualification in education, OD, learning and/or Certificate IV in workplace training and assessing is ideal.
- Demonstrated experience and skills designing and delivering learning in complex technology-based implementations.
- Program and project management experience
- Extensive experience delivering significant programs of work in a number of organisations, preferably in operational environments.
- Specific experience in designing engaging learning products and the ability to design impact evaluation
- Understand adult learning principles, human-centred design and other notable learning philosophies, strategies and theories, and the ability to apply those concepts
- Ability to articulate learning objectives that are practical, focused, concise and measurable
- Strong interpersonal skills, especially influencing, coaching and communications skills
- Ability to build and maintain relationships with SME’s, project managers and collaborate both in person and virtually
Closing date: Sunday 1st February 2026 11:59pm AEST
Please see the position description for the role’s full accountabilities.
Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact marc.evans2@sydneywater.com.au for any further information.
Dive into Our Great Benefits!
- Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Working at Sydney Water
We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.
We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.
