Contracts Coordinator – Aged Care – Retirement Living
- Up to $95,000 + Super
- Salary packaging up to $15,900 + $2,600 Meal & Entertainment Card
- Part Time role - Mon to Friday 9 am - 2.30 pm
The Opportunity
Join our friendly and welcoming Retirement Living team! As the Contracts Coordinator you will play a pivotal role in supporting the leadership team with administering the centralised contracts management process and contributing to the effective operation of resident entry and exist processes. You will ensure contracts are compliant with legislative requirements, act as a point of contact for enquiries for residents and families and ensure that contractual obligations are met, operational processes are streamlined and that UPA’s values are upheld in every interaction.
You will:
- Oversee contracts administration, ensuring accurate, standardised, and compliant processing of resident entries, exits, documentation, and correspondence.
- Deliver efficient administrative support through prompt enquiry handling, document preparation, data entry, and maintaining confidential, accurate resident records.
- Work collaboratively with Finance and operations to support fee changes, sales processes, banking tasks, reporting, and refund calculations.
- Support Retirement Living teams by maintaining strong communication, assisting with policy and procedure implementation, and organising own workload to meet business objectives.
- Uphold WHS, compliance, and professional development requirements by following safe practices, completing training, and contributing positively to organisational culture.
What you will need
- Post-secondary qualifications in related field or equivalent experience.
- Demonstrated experience in supporting Retirement/Independent Living and/or contracts management.
- Demonstrated ability to meet deadlines and manage priorities.
- Ability to work independently and as part of a team.
- Strong customer service and interpersonal skills with ability to build trusting relationships with customers and stakeholders.
- Strong written and verbal communication skills.
- Proficiency in MS Word, Excel and Outlook.
- Demonstrated ability to complete tasks with accuracy and in a timely manner.
- Excellent numeracy skills with demonstrated ability to complete banking and reconciliations.
- Experience using contract management systems.
Why Work for UPA:
- Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
- Work/life balance and flexible working arrangements available
- Access to a Wellness Program
- Employee Assistance Program
- Up to $500 retention bonus for permanent appointments
- Supportive and friendly work environment
- Workplace education and support provided
- Opportunity to make a real difference to the lives of our residents and the community
The Organisation
UPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.
Pre-employment screening
The successful applicant is required to meet the following criteria:
- Applicants must have current and valid Australian working rights (citizenship, permanent residency, or a valid working visa) to be considered for this role.
- Must be willing to undertake pre-employment checks which include but not limited to National Police Check, Reference Checks, Qualification and professional registration verification
- Vaccinated in accordance with UPA’s Immunisation and Vaccination Policy
Appointment is subject to satisfactory pre-employment screening and confirmation of the applicant’s right to work in Australia.
Interested
Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at recruitment@upa.org.au.
To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Talent Team at recruitment@upa.org.au.
