End User Experience Lead
- Permanent full time position, 35 hours per week
- Salary from $122,217.28 to $132,292.32 per annum + 12% superannuation
- Generous professional development
- Flexible work policy with a hybrid work model
- Supportive team and great benefits
About us:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!
About the role:
We are seeking an experienced and outcome-driven End User Experience Lead to own and enhance our digital workplace environment. Reporting to the ICT Operations Coordinator,
In this role you will:
- be the product owner for Council’s end user compute and collaboration services—including devices,
Microsoft 365, and meeting/AV technology. - Make IT visible, proactive, and people-focused, ensuring staff have a seamless, reliable, and
productive digital experience every day. - Act as the main interface between IT, staff, and vendors.
- Translate user feedback into measurable improvements.
- Drive adoption of new tools and technologies.
- Lead continuous service enhancements to support staff and organisational goals.
The successful candidate will demonstrate the following key skills and attributes:
- An outcome and delivery-focused Senior IT professional with a high degree of expert knowledge
and experience. - Relevant tertiary qualification/s in Information Technology or equivalent.
- Expert technical skills across (AI, EUC & Collaboration) - Expert knowledge of Microsoft 365 (Co
Pilot, Entra ID/Azure AD, Exchange Online, OneDrive/SharePoint, Teams incl. Teams
Rooms/AV). - Endpoint management at scale: Intune/Autopilot, Windows 11, macOS, iOS/Android,
packaging/patching, device compliance and Conditional Access. - Working knowledge of Wi-Fi and Network fundamentals (to diagnose EUC-visible issues) and
peripheral ecosystems (print, docking, conferencing). - Expert skills across IT operations and cloud disciplines including service management (support,
change management, incident, and problem management, etc) - Strong ITIL capability across incident, problem, change and request; evidence of reducing
repeat issues and improving change success. - Designs and executes user-centred change (pilots, champions networks, targeted training),
with clear adoption metrics and benefits realisation. - Excellent plain-English communications for non-technical audiences and confident executive
briefings. - Orchestrates MSPs/OEMs/AV integrators; negotiates outcome-based KPIs (beyond SLAs);
manages budgets, licensing (e.g., M365 E3/E5), hardware refresh and TCO. - Leads a matrix squad (service desk, endpoint, collaboration, comms/training) to deliver the
roadmap; coaches’ teams in product/UX and continuous improvement. - Builds collaborative relationships across business units; resolves conflict and drives aligned
decisions quickly. - Partners with Cyber/Platforms to embed secure-by-default endpoints (identity, hardening,
patching, EDR, DLP/labels) aligned to ACSC Essential Eight and NSW Cyber Security Policy
“Mandatory 25.” - Owns EUC/collab risk register, continuity/readiness for large-scale rebuilds and civic event
support. - Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.
As a member of our friendly and passionate team, you’ll receive the following benefits:
- Permanent full time position, 35 hours per week
- Salary from $122,217.28 to $132,292.32 per annum + 12% superannuation
- Generous professional development
- Flexible work policy with a hybrid work model
- Supportive team and great benefits
- Generous leave provisions
- Staff car park
Key contact: For further information on this position, please contact Mamun Abdullah, ICT Operations Coordinator on 02 4645 4372.
Applications close: Tueday, 10 March 2026
Sound like you? Apply now!
Applicants are required to undergo a comprehensive employment screening process, which may include but is not limited to reference, identity, working with children checks, and medical checks. Employment offers are contingent upon successful clearance of related checks.
Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.
We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.
