Here at CBCity
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.
The role
Provide high-quality, professional customer service at the Morris Iemma Indoor Sports Centre, performing necessary administrative tasks, and ensuring a safe and enjoyable environment in line with Council policies and industry standards. Responsibilities include answering customer inquiries, resolving issues, and referring to specialized staff as needed. The position also requires embodying Canterbury-Bankstown City Council’s vision of collaboration and innovation.
Duties will include but not be limited to:
- Effectively deal with an extensive range of enquiries in an environment that can be fast-paced and challenging
- Ensure a positive customer experience through a high level of public relations and customer service to all users, including handling customer complaints and feedback.
- Act as the initial contact for customer inquiries and requests, ensuring high service standards and performance goals are met. Escalate issues or requests to relevant departments when necessary for resolution.
- Help promote and foster a strong sense of commitment to customer satisfaction throughout Council’s operations.
- Perform cashiering duties including the use of the POS system, reporting and balancing.
- Day to day general cleaning requirements of the Centre, including common areas, amenities and the kiosk.
*For a full list of duties, please click HERE to review the position description.
You will have
- Current First Aid Certificate
- Working with Children’s Check
- Experience in customer service environment and excellent customer service skills
- Experience working in a indoor recreational facility or similar environment.
- Experience using a Point Of Sale system, reporting and balancing
- Experience in managing customer relationships
- Computer literacy skills.
The salary range for this opportunity starts at $34.08 per hour plus 25% loading (Grade B, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.
What’s on offer
- An attractive hourly rate
- Casual position
- Contribute to making a positive impact on our community.
- An investment in your professional growth, fostering continuous learning and development opportunities.
- Access to our employee Health and Wellbeing Programs.
For more information, please contact Terena Egen (Team Leader Morris Iemma Sports Centre) at terena.egen@cbcity.nsw.gov.au
To apply, use the 'Apply' button below to submit your application. Create a login using your email address and upload the following documents:
- Resume; and
- Cover Letter addressing the selection criteria outlined in the position description, and detailing your suitability for the role.
Applications close Sunday, 12 April 2026
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.
