About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.
About the Role
The Air Freight Operations Coordinator – Import Air plays a key role in supporting the smooth execution of Import air freight movements. Working closely with senior team members, the role focuses on accurate documentation, effective coordination and adherence to regulatory requirements to ensure efficient and reliable service delivery.
You’ll work a Thursday to Monday schedule, making this an ideal role for candidates who prefer mid‑week flexibility. We recognise the value of weekend availability and offer additional compensation for weekend work.
This position is available in Mascot, NSW and Westmeadows VIC.
As the Air Freight Operations Coordinator – Import Air, you will:
- Assist with booking air freight shipments and preparing standard shipping and customs documentation
- Accurately enter and maintain shipment data in internal systems
- Track shipment progress and provide status updates to internal and external stakeholders
- Coordinate routine cargo pick‑up and delivery activities under supervision
- Liaise with airlines, freight forwarders and transport providers for day‑to‑day operations
- Handle standard customer enquiries, escalating issues as required
- Support invoicing, administration and compliance with company and regulatory procedures
Key Skills and Qualifications
- 2+ years’ experience in air freight operations
- Basic understanding of customs and aviation regulations desirable
- Proficient in Microsoft Office; experience with freight or logistics systems advantageous
- Strong attention to detail with effective organisational and time‑management skills
- Ability to work in a fast‑paced environment and meet operational deadlines
- Proactive team player with a customer‑focused mindset and willingness to learn
- Available to work Thursday to Monday schedule
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
