DEFAULT JOB AD TEMPLATE
The Organisation
The United Protestant Association of NSW Limited (“UPA”) is a values-driven non-profit care organisation serving local communities throughout NSW, with a vision of always ensuring we have “our people by our side”. With a staff compliment of 1400 and a turnover in excess of $100M, UPA is a non-profit Company limited by guarantee.
Our services include: -
- Residential Aged Care
- Home Care Services
- Retirement Villages
The Opportunity
We are looking for a Maintenance Area Lead to join our team at our Hunter Campus to support our Central (Hunter) and North Communities.
Duties will include (but not limited to): -
Maintenance Operations
-
Lead and coordinate maintenance services across multiple sites, ensuring consistent service delivery standards.
-
Oversee the delivery of maintenance services, including prioritisation and timely completion of work orders.
-
Drive execution of preventative and corrective maintenance programs to ensure asset reliability and minimise reactive works.
-
Monitor service delivery performance, including backlog levels, response times and completion rates.
-
Identify operational risks and escalate issues impacting service continuity.
-
Provide hands-on operational support to maintenance teams.
Asset Management & Systems
-
Lead the effective use of the asset management system to support maintenance planning, tracking and reporting.
-
Maintain accurate asset registers, maintenance schedules and work order data.
-
Monitor and report on key maintenance KPIs, including:
-
Analyse maintenance data to support decision-making and improve asset outcomes.
-
Drive consistent system usage and data quality across all sites.
Financial & Budget Management
-
Manage maintenance budgets across multiple sites.
-
Monitor expenditure and implement cost-saving opportunities through proactive maintenance strategies.
-
Support budget planning, forecasting and financial reporting.
-
Ensure financial accountability across maintenance operations.
Workforce Leadership & Planning
-
Plan and coordinate maintenance resources across multiple sites.
-
Manage workforce coverage to maintain service continuity during leave, vacancies and changing operational demands.
-
Identify resourcing gaps and implement appropriate solutions.
-
Support workforce planning aligned to operational requirements.
-
Lead, coach and develop maintenance teams to achieve consistent performance outcomes.
-
Manage employee performance, capability development and engagement.
-
Foster a culture of accountability, safety and continuous improvement.
-
Provide leadership to ensure consistent standards, behaviours and service delivery.
-
Support recruitment and onboarding of maintenance personnel.
Contractor & Vendor Management
-
Manage contractor and supplier relationships across the portfolio.
-
Monitor contractor performance against service level agreements and compliance requirements.
-
Coordinate contractor engagement in line with organisational standards.
-
Support the development and maintenance of preferred supplier arrangements.
Continuous Improvement
-
Contribute to the development and implementation of maintenance and asset management strategies.
-
Identify and implement improvements to systems, processes and service delivery.
-
Support organisational initiatives relating to infrastructure, sustainability and capital works.
Work Health & Safety (WHS)
-
Ensure compliance with all relevant WHS legislation, policies and procedures.
-
Participate in WHS activities and training as required.
-
Take reasonable care of personal health and safety and that of others.
-
Maintain a safe working environment.
-
Follow safe work practices and promote safe use of equipment and resources.
-
Report hazards, incidents, injuries and near misses through the incident management system.
Professional Development & Conduct
-
Contribute to a positive, collaborative and supportive work environment.
-
Promote a workplace free from discrimination, harassment and bullying.
-
Participate in performance development and review processes.
-
Comply with UPA policies, procedures, Code of Conduct and legislative requirements.
-
Maintain confidentiality and act professionally at all times.
-
Complete mandatory training and participate in relevant professional development activities.
-
Maintain knowledge of current industry trends and best practices.
-
Undertake other duties consistent with the role as required.
We are also willing to invest in training and offer you all the support you might need in order to succeed in your role.
What you bring
Selection Criteria
Required
-
Current Driver Licence
-
Trade certificate or relevant technical qualification
-
Demonstrated experience managing multi-site maintenance or facilities operations
-
Experience using asset management systems (e.g. FM Clarity or similar)
-
Strong data analysis and performance reporting capability
-
Ability to balance strategic oversight with hands-on operational support
-
Financial and commercial acumen
-
Proven leadership experience managing maintenance teams across multiple sites, including performance management, coaching and workforce development
-
Excellent written and verbal communication skills
-
Ability to interpret and apply legislative, regulatory and compliance standards relating to building maintenance
-
Ability to implement preventative and corrective maintenance programs (within scope of practice)
-
Ability to work with minimal supervision
-
Strong problem-solving, conflict resolution and negotiation skills
-
Strong organisational and time management skills
-
Ability to demonstrate flexibility, initiative and adaptability
-
Ability to manage change effectively
Desired
-
Experience in aged care, health or other regulated environments
-
Experience coordinating contractors and supporting compliance, audit or asset management activities
-
LR (Light Rigid) or higher driver licence
Other Specific Requirements
-
Vaccinations in accordance with organisational policy
-
Satisfactory Criminal History Check and other required screening checks (including renewals)
-
Compliance with uniform policy, including high-visibility safety clothing
-
Ability to travel between sites as required
-
Current driver licence (essential for role mobility)
-
Test and Tag Certificate (desirable/advantageous)
-
Physical capability to:
-
Flexibility in working hours in line with operational requirements
Benefits and perks
- Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
- Access to a Wellness Program
- Employee Assistance Program
- Up to $500 retention bonus for permanent appointments
- Support provided for your ongoing AHPRA registration requirements (including payment of annual fees)
- Platinum Member of the Australian College of Nursing
- Supportive and friendly work environment
- Work/life balance and flexible working arrangements available
- Workplace education and support provided
- Opportunity to make a real difference to your community and the lives of those in need
Pre-employment screening
The successful candidate is required to have completed/have a willingness to undertake the following:-
- Vaccinated in accordance with UPA’s Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza)
- Undertake a National Criminal History Check
- Pre-Employment Medical Assessment
Appointment is subject to satisfactory of all pre-employment checks.
Interested
Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at recruitment@upa.org.au.
To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Talent Team at recruitment@upa.org.au.
