- Play a vital role in delivering essential water and wastewater services.
- Join a supportive 24/7 Control Room team using industry-leading technology
- Make a real impact for our customers and community every day
,As a Control Room Officer, you will play a vital role in monitoring and coordinating Unitywater's potable water, recycled water, sewer reticulation, and operational technology networks on a 24/7 basis. You will provide real-time situational awareness, efficiently dispatch reactive maintenance and service requests, support field crews, and contribute to the timely restoration of network services while maintaining compliance with regulatory and safe drinking water requirements.
Working closely with Operations Planning, Field teams, and other stakeholders, you will ensure resources are effectively utilised, customer impacts are minimised, and operational risks are managed. This role requires strong analytical skills, sound judgement under pressure, exceptional communication, and a commitment to delivering outstanding customer service while upholding Unitywater's values of safety, accountability, collaboration, and continuous improvement.
This is a maximum term role until end of January 2027 with potential for extension, based at our Maroochydore Head Office.
About the team:
Our Control Room team is a close-knit, supportive group that works together around the clock to keep our essential services running. Collaboration, clear communication and trust are at the heart of everything we do, and you'll be surrounded by experienced professionals who are committed to sharing their knowledge and helping each other succeed. If you enjoy solving problems, working as part of a highly capable team and making a real difference to the community every day, you'll feel right at home.
About you:
Our One Unitywater behaviours -
Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
- Experienced in working within fast-paced, 24/7 operational environments where critical thinking, sound judgement, and timely decision-making are essential.
- Demonstrated ability to monitor operations, prioritise and dispatch work effectively, ensuring customer service standards and operational response times are consistently achieved.
- Strong customer focus with excellent verbal and written communication skills, building positive relationships with internal teams, field staff, contractors, and customers.
- Proficient in using maintenance management and operational systems, including SCADA GIS, CMMS, or similar technologies, while maintaining accurate documentation and records.
- Highly organised and resilient, with the ability to manage multiple priorities, remain calm under pressure, and take ownership of resolving operational issues from start to finish.
- Committed to workplace health and safety, regulatory compliance, and supporting safe drinking water requirements through adherence to policies, procedures, and best practice.
Working at Unitywater:
- Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
- Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
- Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
- Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.
About us:
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
How to apply:
Apply online following the links, and make sure to upload your Cover Letter and up-to-date CV.
We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close: 30 July 2026
For further information please contact the Talent Acquisition team at careers@unitywater.com
If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com
Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.