We're building our pool of casual Customer Support staff and are seeking friendly, adaptable and customer-focused individuals who thrive on helping people and delivering exceptional service.
Position details
- Casual Position (multiple opportunities available)
- Job Number: R2800
- Applications Close: 4pm, Thursday 29 October 2026
About the Opportunity
As a Customer Support Officer, you will be the first point of contact for Council customers, providing professional and responsive support across multiple service channels. You will play a key role in resolving enquiries efficiently while delivering a positive and customer-focused experience at every interaction.
What you will bring
Ideally the successful applicant will have the following:
- Demonstrated experience in the field of Customer Service delivery.
- High standard of verbal and written communication skills.
- Ability to liaise confidently with members of the public and members of staff.
- Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
- Demonstrated appreciation of need for confidentiality and discretion.
- Experience in Call Centre operations.
- Experience in cash handling, and in the use of computerised cash receipting systems.
- Hold a current satisfactory Police Check or willingness to obtain.
Salary and conditions
The position is classified within
Band 4 of Council’s Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.
Benefits
As an employee you will have access to benefits such as:
- Flexible Work Arrangements
- Access to Flare Employee Benefits for savings on everyday living
- Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
- Learning and Professional Development Opportunities
- Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
- Bi-Annual Employee Recognition Celebration for Milestones and Achievements
- Discounted Health Insurance and Gym Memberships
- Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
- Active Social Clubs
For a full list of councils benefits please visit our
website:
https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits
Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.
We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.
All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.
Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.
About our organisation
Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. As an employer of choice and a Gold Award winner in the Business Excellence Awards, we are committed to innovation, collaboration and continuous improvement. Learn more about our organisation at
mildura.vic.gov.au
About our region
Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.
Only a short flight from two capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our region at
visitmildura.com.au
Applying for this position
All applications must include:
- A completed Job Application Form
- A resume
- A covering letter
Applicants that do not address the key selection criteria in their application may not be considered.
Want to know more?
Visit
mildura.vic.gov.au/Jobs for a copy of the Position Description and Application Form.
Call Human Resources on (03) 5018 8197.
Find out more about relocating:
Live - Mildura.com