Build your career with the Indigenous Education and Research Centre at James Cook University (JCU)! Join our progressive team and make a meaningful impact on Indigenous student success in the position of Head, Indigenous Learning Support Services.

This is more than a job – it's an opportunity to lead with purpose in a collaborative, forward-thinking environment that values authenticity, excellence, integrity, and respect. You'll drive strategic initiatives that directly improve Indigenous student access, participation, and completion rates while working with colleagues who share your commitment to positive change.

Full-time, continuing position
Located at the picturesque Townsville Bebegu Yumba campus, Douglas
HEWL 10A - $131,469 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
3% pay increase on 1 July and a further 2.75% on 31 December 2025
This position is identified for Aboriginal and Torres Strait Islander people.

ABOUT THE ROLE

As the Head of Indigenous Learning Support Services, you'll provide strategic and operational leadership of an innovative learning support service for Indigenous students that is unique to JCU. You'll lead a passionate and dedicated team, build partnerships across the university and with external stakeholders, and use data analytics to continuously improve programs that achieve national education goals.

QUALIFICATIONS, SKILLS AND EXPERIENCE

We're seeking an experienced leader with extensive knowledge of the Indigenous student journey in degree programs, a deep understanding of how to build capacities of learners to succeed, and proven experience in delivering measurable improvements for Aboriginal and Torres Strait Islander students. You'll have exceptional communication abilities and postgraduate qualifications or extensive relevant experience.

If you're passionate about supporting students to graduate and return home to their families with a degree, and these values align with your own career goals, we encourage you to apply.

ABOUT THE INDIGENOUS EDUCATION AND RESEARCH CENTRE

JCU’s Indigenous Education and Research Centre is a leader in providing Indigenous education, research and engagement through successful and sustainable programs and services. We empower students to be independent, critical, and analytical thinkers, and assist them to plan, set and achieve their goals.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of:

A generous superannuation scheme with up to 17% employer contributions with UniSuper
36.25-hour full-time working week
5 weeks of annual recreation leave plus leave loading
15 days paid sick/carers leave per year
Cultural leave
Up to 6 months paid parental leave or 12 months at half pay
A range of flexible working options
Attractive options for salary packaging
Staff study assistance and paid study leave
Ongoing professional development support
Fitness Passport
Corporate discount on health insurance
Free Employee Assistance Program (coaching and counselling)
Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant profile and follow the below steps:

1. Complete the application form

2. Upload your current resume

3. Upload a cover letter discussing your motivation in applying for the role and how your skills and experience will ensure your success

4. Upload a separate document in response to the key requirements listed in the role profile

Applications close on Wednesday 18 June at 11:55 PM AEST.

For any enquiries about the role, please contact Professor Martin Nakata, Deputy Vice-Chancellor, Indigenous Engagement and Strategy – martin.nakata@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

· Our People - Our staff, students, and the communities we serve

· Our Education - Knowledge has the power to change lives

· Our Place – the Tropics and beyond

· Our Research – a catalyst for innovation and knowledge generation

James Cook University values and celebrates the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.

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Head, Indigenous Learning Support Services

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