Your new company
Our client is a local council looking to bring on a Customer Experience Change Lead for an initial 24 month contract.
Your new role
- Develop and implement a comprehensive Program digital strategy roadmap aligned to organisational goals and community needs
- Define key digital priorities and investment pathways (e.g. mobile, web, chatbot, AI, digital ID)
- Provide strategic direction to cross-functional teams delivering digital services
- Build relationships with senior executives, business partners, elected officials, and external partners to champion digital transformation
- Oversee modernisation of digital channels, including the corporate website, customer portal, and mobile app amongst others
- Integrate Digital ID and single sign-on solutions across services
- Drive adoption of user-centred design principles across all digital platforms
- Commission and interpret user research to inform service improvements
- Collaborate with ICT to ensure digital services align with technology standards, cyber security, and interoperability requirements
What you'll need to succeed
- Strategic Digital Leadership in a Program context: Proven experience delivering digital transformation strategies in complex, preferably public sector environments.
- Stakeholder Engagement: Strong capability to influence executives, elected officials, IT teams and community stakeholders.
- Digital Service Delivery: Track record implementing websites, apps, digital IDs, chatbots or similar digital platforms.
- Customer-Centric Design: Experience applying user-centred design, accessibility, and service design principles.
- Project Oversight: Familiarity with managing or overseeing Agile or hybrid project delivery frameworks.
- Governance & Compliance: Understanding of digital governance frameworks and legislative obligations (e.g., Privacy Act, Local Government Act).
- Change Management: Demonstrated ability to embed digital-first behaviours across teams.
- Vendor Management: Experience managing vendor relationships.
What you'll get in return
You will enjoy a hybrid work environment and a supportive work culture that encourages growth. Competitive hourly rates are on offer for the right candidate.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2931447 - Eve Stone
